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stuck in LANGLEY HWDC

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Jacobseye2
Posts: 2
Joined: 25 Jun 2025, 13:46
Gender: Male

stuck in LANGLEY HWDC

Post by Jacobseye2 »

Hi, a parcel I sent LB264518249GB on the 13th June to Belgium hasn't moved since the 14th, 11 days ago. CN22 was filled out correctly.

I get: Item Received by Royal Mail LANGLEY HWDC

The contents are potassium bromide which is non-toxic and not hazardous and used in film photography. It does have my return address on it.

Any help/ideas welcome!

Thanks

John
qwerty2
Posts: 1926
Joined: 30 Jun 2009, 00:42
Gender: Male

Re: stuck in LANGLEY HWDC

Post by qwerty2 »

Jacobseye2 wrote:
25 Jun 2025, 13:53
Hi, a parcel I sent LB264518249GB on the 13th June to Belgium hasn't moved since the 14th, 11 days ago. CN22 was filled out correctly.

I get: Item Received by Royal Mail LANGLEY HWDC

The contents are potassium bromide which is non-toxic and not hazardous and used in film photography. It does have my return address on it.

Any help/ideas welcome!

Thanks

John
Customs?
Is the contents allowed abroad?
Jacobseye2
Posts: 2
Joined: 25 Jun 2025, 13:46
Gender: Male

Re: stuck in LANGLEY HWDC

Post by Jacobseye2 »

Hi, the goods are non toxic. From the safety data sheet:

UN-Number
Not Dangerous Goods
UN proper shipping name Not Dangerous Goods
Transport hazard class(es) Packing group:Not Dangerous Goods

Thanks

John
Brainabiola9054
Posts: 2
Joined: 25 Jun 2025, 22:13
Gender: Male

Re: stuck in LANGLEY HWDC

Post by Brainabiola9054 »

Hello please , I need more information about my parcel coming from United Kingdom to Nigeria and was handled by Royal mail , it’s over 53days and I haven’t got any call from my nearest post office about it or for the delivery and also it’s not showing any information about the package on the destination tracking website but showing information on other tracking website that is still on transits

: RL294019627GB
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72353
Joined: 30 Dec 2006, 10:29
Gender: Male
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Re: stuck in LANGLEY HWDC

Post by TrueBlueTerrier »

Jacobseye2 wrote:
25 Jun 2025, 13:53
Hi, a parcel I sent LB264518249GB on the 13th June to Belgium hasn't moved since the 14th, 11 days ago. CN22 was filled out correctly.

I get: Item Received by Royal Mail LANGLEY HWDC

The contents are potassium bromide which is non-toxic and not hazardous and used in film photography. It does have my return address on it.

Any help/ideas welcome!

Thanks

John
The list of prohibited materials at https://help.royalmail.com/personal/s/a ... guidelines
Oxidising materials or organic peroxides (including disinfectants, nitrates and hair dyes or colourants containing peroxide)

These are substances such as disinfectants that may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health e.g. bromides, chlorates, components of fibreglass repair kits, disinfectants, nitrates, per chlorates, permanganates and peroxides, including hair dyes and colourants containing peroxide.
It probably fell foul of that.
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Snaggletooth
EX POST OFFICE
Posts: 2220
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: stuck in LANGLEY HWDC

Post by Snaggletooth »

Brainabiola9054 wrote:
25 Jun 2025, 22:25
Hello please , I need more information about my parcel coming from United Kingdom to Nigeria and was handled by Royal mail , it’s over 53days and I haven’t got any call from my nearest post office about it or for the delivery and also it’s not showing any information about the package on the destination tracking website but showing information on other tracking website that is still on transits

: RL294019627GB
Royal Mail put it on the plane on 29/04 so the problem is at the Nigerian end, quite possibly in customs given where the tracking stopped.

Given the amount of time that has elapsed, the sender needs to submit a lost parcel claim form, and soon.
Brainabiola9054
Posts: 2
Joined: 25 Jun 2025, 22:13
Gender: Male

Re: stuck in LANGLEY HWDC

Post by Brainabiola9054 »

Thank you for the information, is it going to be release from the customs or this means the package has already lost ?
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72353
Joined: 30 Dec 2006, 10:29
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Re: stuck in LANGLEY HWDC

Post by TrueBlueTerrier »

Brainabiola9054 wrote:
28 Jun 2025, 11:57
Thank you for the information, is it going to be release from the customs or this means the package has already lost ?
That's a question only Nigerian customs or the Nigerian Postal service can answer, both are just as likely, though given the length of time Customs most likely have lost it, or disposed of it because it broke a rule.
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Keshav
Posts: 2
Joined: 02 Jul 2025, 00:44
Gender: Female

Re: stuck in LANGLEY HWDC

Post by Keshav »

Hi, a parcel I sent RF533429581GB on the 26 May 2025 to Bur dubai UAE hasn't moved since the one month 5 days ago.

I get: Item Received by Royal Mail LANGLEY HWDC

The contents are potassium bromide which is non-toxic and not hazardous and used in film photography. It does have my return address on it.

Any help/ideas welcome!

Thanks

Keshav
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72353
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: stuck in LANGLEY HWDC

Post by TrueBlueTerrier »

I had already answered a similar question above ^^
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