Prohibited Items Guidelines

[Orrindon@gmail.com]

Hi all, I recently purchased an expensive drone and associated LI batteries (all new) from a seller, who packed up the items in the original packaging as supplied by the manufacturer (DJI) and used Special Delivery to send the items, posting on 6th January 25. It appears the that the East Midlands Airport MC has identified the package as having prohibited items and is having the package examined. The seller contacted the MC and was advised that they will either, send the whole package on via road transport, or remove the new spare batteries for disposal and send the drone on via road transport.

I have looked at the RM guidelines and they clearly state that a new undamaged item such as this, is allowed to travel through the RM system with one operating battery fitted to the device and two spare batteries as long as they are secured safely. (They were)

I can understand why after x-ray there might be reason to examine the package but why would RM dispose of the new spare batteries when they clearly are within the permitted quantity as per the guidelines?

Thank you for your help.

Tracking No DS611866605GB refers

[Snaggletooth]

I have looked at the RM guidelines and they clearly state that a new undamaged item such as this, is allowed to travel through the RM system with one operating battery fitted to the device and two spare batteries as long as they are secured safely. (They were)

The list of rules relating to such batteries is *much* longer than the couple that you quote in your post. Go to the web page below and click 'batteries':

https://personal.help.royalmail.com/app ... il/a_id/96

Without knowing a lot more about this, including some things that only the sender can answer, it is impossible to say whether RM have treated this correctly.

I can understand why after x-ray there might be reason to examine the package but why would RM dispose of the new spare batteries when they clearly are within the permitted quantity as per the guidelines?

I don't know if this package was allowed in the mail and neither do you. If it was not allowed then RM are well within their rights to destroy the whole package. And compared to that, just destroying the spare batteries and delivering the rest would be a bit of a result.

Under the distance selling regulations, if part or all of this package does not arrive then it is the seller's legal responsibility to make it right with you.

One other thing: this package is taking a rather eccentric route from the Midlands to Scotland via Northern Ireland, but I assume that this is due to the current snow rather than anything else.

[Orrindon@gmail.com]

Thank you for your input, I am aware that the list of conditions regarding batteries in the post is quite comprehensive but I only mentioned that which was relevant. This parcel was posted in the manufacturers packaging which according to the Royal Mail conditions that I have read, met with their guidelines regarding quantity, packaging, condition and weight.

Hence my amazement at the suggestion RM would dispose of the items.

I am also aware that I will not be out of pocket personally due to distance selling regulations but I am very disappointed with what appears to be very poor customer service. I say that as an ex MC Special Delivery Manager.