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2 out of 2 parcels sent to Croatia went to the wrong countries

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dany26
Posts: 4
Joined: 16 Sep 2016, 19:03
Gender: Male

2 out of 2 parcels sent to Croatia went to the wrong countries

Post by dany26 »

2 out of 2 parcels i have sent this month to Croatia to the same person have gone to the wrong countries.I usually send to this person 1-2 parcels per month, for years, and nothing like this happened!
Everything on the parcels is written correct and in large and clear letters, as always!

First parcel, went to Italy LO331819266GB
Second parcel is going to France RF505563015GB

What is happening? Is she going to get her parcels? Is there something i can do?

And also,is this issue with parcels to Croatia going to be fixed because something is obviously wrong here?

Thank you!
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: 2 out of 2 parcels sent to Croatia went to the wrong countries

Post by SpacePhoenix »

There first one doesn't have any mention of Italy on the tracked when the Parcelapp site is used to track it
dany26
Posts: 4
Joined: 16 Sep 2016, 19:03
Gender: Male

Re: 2 out of 2 parcels sent to Croatia went to the wrong countries

Post by dany26 »

First one if tracked by Royal Mail it transfers to (continue tracking) to Italian post site and Italian post site tracks it (poste.it)

Last update on Italian post site is: 20/06/2024 23.11 in lavorazione presso il centro scambi internazionale Centro Scambi Internazionale
Stinkycat22
Posts: 56
Joined: 20 Nov 2022, 07:15
Gender: Female

Re: 2 out of 2 parcels sent to Croatia went to the wrong countries

Post by Stinkycat22 »

Well, I did think it could have been they were sent to transit countries before reaching Croatia and I checked tracking and bingo... I was correct. All delivered fine in the end!