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Is my Package Lost?

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Grateful
Posts: 52
Joined: 01 Jun 2020, 17:54
Gender: Male

Is my Package Lost?

Post by Grateful »

Hi all,

I import lots of items regularly from the USA and when they reach the UK they all go through the same process which I am familiar with.

I’ve recently bought something from Sweden (a fidget toy) and what I’m usually used to has not happened.

It arrived in the UK just before Midday on Thursday 22nd August and the Royal Mail Tracking showed 3 simultaneous actions (with the same time) which were:

Item at UK customs LANGLEY HWDC, United Kingdom
Item Received LANGLEY HWDC, United Kingdom
Item Received Heathrow International LC


Despite not then saying “ Item has left our International Processing Centre LANGLEY HWDC, United Kingdom”, which it usually does, the main part of the tracking at this point said:

We've got it. We expect to deliver it on Friday 23 August 2024 between 9:20am - 11:20am
We have your item and it's on its way. More information will be available as it travels through our network.


Before I left for work on that Friday I checked Royal Mail Tracking again and it had changed to exclude the date of delivery, just saying:

We've got it. We normally expect to deliver to your address between 9:20am - 11:20am
We have your item and it's on its way. More information will be available as it travels through our network.


The package never arrived and when I checked Royal Mail Tracking again on Saturday 24th August it had changed again, now not showing the estimated times of delivery either and just reading:

We've got it.
We have your item and it's on its way. More information will be available as it travels through our network.



Has it even left Heathrow International LC yet? Has it got lost? Is something else happening?

I always assumed that once it was in the hands of Royal Mail that it had passed through customs etc so should be a straightforward delivery but this has not happened.

Any insight or help would be gratefully received, Thanks 🙏🏻👍
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TrueBlueTerrier
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Re: Is my Package Lost?

Post by TrueBlueTerrier »

without a tracking number to see the current status of a parcel at the time of responding its difficult to say.

However, for items not coming from the USA this status usually means it is in customs Item Received Heathrow International LC

But for items coming from the US, that get this scan “ Item has left our International Processing Centre LANGLEY HWDC, United Kingdom” this is because USPS have a presence at Heathrow and scans items as they hand them over.

But to add to the confusion. "Friday 23 August 2024 between 9:20am - 11:20am" normally comes from the local delivery office but not before it has received scans going through the different Mail Centres.

and this one

"We have your item and it's on its way. More information will be available as it travels through our network." this usually happens when Customs release it.

As you can see a time line of the scans can be important which is why we ask for the tracking number.
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Grateful
Posts: 52
Joined: 01 Jun 2020, 17:54
Gender: Male

Re: Is my Package Lost?

Post by Grateful »

Thanks for your reply TBT, I’ve sent you a PM as didn’t know if it would be safe to post the tracking number on an open forum. 👍
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72629
Joined: 30 Dec 2006, 10:29
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Re: Is my Package Lost?

Post by TrueBlueTerrier »

Grateful wrote: ↑
27 Aug 2024, 13:09
 Thanks for your reply TBT, I’ve sent you a PM as didn’t know if it would be safe to post the tracking number on an open forum. 👍
got it - see reply
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
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My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
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Grateful
Posts: 52
Joined: 01 Jun 2020, 17:54
Gender: Male

Re: Is my Package Lost?

Post by Grateful »

Just for completion I can confirm that I am now in possession of my package.

It arrived at my delivery office this morning, but was not put out for delivery, so I went and fetched it myself.

It turns out that there was a customs charge and associated costs to pay.

Thanks again to TrueBlueTerrier for replying to my post and offering some insight, it’s appreciated 👍
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