The time frame for it to be received was 3-5 working days.
The letter has been in transit in Heathrow since the 28th of June and is showing no signs of movement.
I have now contacted RM 3 times and no one seems to know what to do.
The first time I was told it would be there by the 6th of July (today) the latest. But no update still.
Today I called them again and was told it was a customs issue, so to get in touch with them. Customs were brilliant at explaining things, but sadly couldn't help me as they can only track the containers the mail is put into when it's being sent for distribution. They said I could get this number from RM and to phone back with it.
I called back RM who said they can't do that
Then they said they can't do anything until the 29th of July.
This is an urgent matter. I can't wait until the 29th of July. I have a flight to catch and documents need to be returned so I can catch this flight!
No one seems to care or know what they're doing. I'm appalled how bad this is.
Does anyone have any advice, or have a better clue than the call centre staff? I feel like I'm getting nowhere. I can't afford to lose these documents. If someone has stolen them, then this is serious and I'll need to get police involved.