Hi all,
I have a Tracked 48 package that got down to the delivery office (Wandsworth , London) where it was scanned ready for delivery on Monday (29th).
It has yet to arrive.
Tracking number: TQ251769433GB
Could it have been misplaced at the delivery office?
Not sure what I or my customer can do (I'm the sender), I'm pretty sure the 020 number will just redirect me to RM CS who will just tell me to wait to claim.
Could my customer go to the DO with ID and the tracking number and ask them to look for it?
Thank you.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Tracked 48 hasn't moved from Delivery office for 2 days
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
MyNameIsMike
- Posts: 1
- Joined: 30 Jan 2024, 23:42
- Gender: Male
-
Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: Tracked 48 hasn't moved from Delivery office for 2 days
It’s quite likely that the Delivery Office just don’t have anyone to cover that round, which is why it hasn’t moved.
-
Stinkycat22
- Posts: 56
- Joined: 20 Nov 2022, 07:15
- Gender: Female
Re: Tracked 48 hasn't moved from Delivery office for 2 days
If I were the recipient I'd go down the delivery office and ask for them to check at the back and let them collect it. If they find a nice member of staff willing to go and check at the back this should be feasible.MyNameIsMike wrote: ↑30 Jan 2024, 23:48Hi all,
I have a Tracked 48 package that got down to the delivery office (Wandsworth , London) where it was scanned ready for delivery on Monday (29th).
It has yet to arrive.
Tracking number: TQ251769433GB
Could it have been misplaced at the delivery office?
Not sure what I or my customer can do (I'm the sender), I'm pretty sure the 020 number will just redirect me to RM CS who will just tell me to wait to claim.
Could my customer go to the DO with ID and the tracking number and ask them to look for it?
Thank you.
I've had to do so myself a few times but I've had times where the person at the counter was just unwilling to do anything extra besides just picking up an item ready for collection. They gotta be lucky and find the nice ones. Recipient could always ask to speak to a manager also and complain about this.
I had to wait days once for a tracked 24 parcel to be delivered. It was left sitting at the delivery office, ready for delivery, for days and it's infuriating when that happens. If you don't have enough staff then hire more people. You don't take my money and give me such bad service. The management is to blame.
I'm sure if they go down the delivery office and ask to collect it after so many days without any attempt of delivering it, since it's just sitting there, they should be able to come out of the office with their item at last.