ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Parcel can't be delivered

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
frankyang
Posts: 4
Joined: 14 Nov 2023, 16:14
Gender: Male

Parcel can't be delivered

Post by frankyang »

I have two parcels that arrived at Battersea DO before the new year, and I received the SMS for delivery notification. However, they have not been delivered since then. The two tracking numbers are: WC332844240GB; WC332844908GB.

I have another parcel that arrived at Jubilee MC on 06/01/2024, and also no updates since then. The tracking number is: WC336210962GB

These three parcels have been in transit for over three months. They have been sent back to the sender twice. I wonder why you cant deliver them to me. I'm assuming that your system cannot recognise the address or postcode.

Has anyone got some insights of my situation here? The official contact for Royal Mail could not get me to anyone. That's why I am wondering here.
Please solve my problem ASAP. I have been waiting for them for three months.
Last edited by frankyang on 14 Jan 2024, 18:37, edited 1 time in total.
gfte
Posts: 99
Joined: 07 Sep 2021, 12:57
Gender: Male

Re: Parcel can't be delivered

Post by gfte »

This is not an official Royal Mail website. The users may be able to shed some extra light on your circumstances, but I would remove your personal information from this public forum tbh.
gt94sss2
Posts: 102
Joined: 29 Dec 2020, 18:16
Gender: Male

Re: Parcel can't be delivered

Post by gt94sss2 »

Are you putting 2 postcodes in your address?

If you look at https://www.royalmail.com/find-a-postcode it will show you how to correctly display your address

I'm not putting it here as it will identify your address and you should really edit your message to remove your address as advised

You don't need to list your mobile number on your address in the UK either
frankyang
Posts: 4
Joined: 14 Nov 2023, 16:14
Gender: Male

Re: Parcel can't be delivered

Post by frankyang »

No I put only one postcode, and it defenitely works as tons of deliveries/parcels are arriving normally.
gt94sss2
Posts: 102
Joined: 29 Dec 2020, 18:16
Gender: Male

Re: Parcel can't be delivered

Post by gt94sss2 »

Then perhaps go to the Battersea Delivery Office and see if they can help you..