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SD item - is it lost

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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SnookerDJ
Posts: 4
Joined: 21 Dec 2023, 06:35
Gender: Male

SD item - is it lost

Post by SnookerDJ »

Hi there

I sent my familys christmas parcel by special delivery 1pm last Thursday from St Andrews Post Office to go to the Isle of Wight. Large heavy box. Tracking shows that it left Edinburgh Mail Centre on the Thursday and on its way to Southampton Mail Centre. No update on tracking since then just says it is still in transit. Never had any problems before. Would anyone be able to help? Do you think Royal Mail still have it and will arrive or gone lost / stolen? Thank you.
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BenacreNick
Posts: 1174
Joined: 18 Jul 2022, 13:27
Gender: Male

Re: SD item - is it lost

Post by BenacreNick »

I would be very doubtful that it's been stolen.

Does the Isle of Wight post and parcels now get there via boat from Southampton ?
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SnookerDJ
Posts: 4
Joined: 21 Dec 2023, 06:35
Gender: Male

Re: SD item - is it lost

Post by SnookerDJ »

Yes they will do, but the tracking says it has not been scanned into Southampton MC yet. Last update was last Thursday to say it was in transit to the Southampton MC. So what else could have happened?
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SnookerDJ
Posts: 4
Joined: 21 Dec 2023, 06:35
Gender: Male

Re: SD item - is it lost

Post by SnookerDJ »

Also the box is large and heavy. Just checked today and still saying the same. Thats a week since i posted it.
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TrueBlueTerrier
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Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: SD item - is it lost

Post by TrueBlueTerrier »

No way it should take this long - I would get a claim in, sometimes that helps "release" it, but not always.
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SnookerDJ
Posts: 4
Joined: 21 Dec 2023, 06:35
Gender: Male

Re: SD item - is it lost

Post by SnookerDJ »

Thanks will do. Tracking still the same. Its just such a shame as its my familys christmas box.
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