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Parcel to Bulgaria stuck in delivery office

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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djogata
Posts: 1
Joined: 07 Dec 2023, 17:15
Gender: Male

Parcel to Bulgaria stuck in delivery office

Post by djogata »

Hi,
I have sent a parcel to Bulgaria through Royal Mail and the track and trace history seems to show that the parcel is now stuck in the delivery office in the destination country. Here is a copy of the last entries:

Friday 01 December 2023
07:32
Arrived at Delivery Office
Thursday 30 November 2023
18:09
Item Despatched
04:53
Due to be delivered today
Wednesday 29 November 2023
08:26
Item received at Sorting Office
Tuesday 28 November 2023
13:44
Released from Customs
13:44
Item has left the overseas International Processing Centre
Monday 27 November 2023
11:36
Your item is currently with Customs in the destination country.

I'm trying to find out which company/operator Royal Mail uses in Bulgaria so that I can ask the recipient to check in their office. I was unable to find this information on the website. Can someone help me with this?

Many Thanks
Georgi
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Parcel to Bulgaria stuck in delivery office

Post by SpacePhoenix »

Try the tracking number at: https://parcelsapp.com/en it'll show which company done each scan
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72629
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Parcel to Bulgaria stuck in delivery office

Post by TrueBlueTerrier »

djogata wrote:
07 Dec 2023, 17:27

I'm trying to find out which company/operator Royal Mail uses in Bulgaria so that I can ask the recipient to check in their office. I was unable to find this information on the website. Can someone help me with this?
If processed through Royal Mail it will go to the national postal operator or GLS.
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