How to contact National Returns Centre?

[Snaggletooth]

Please is it possible to get my mail back, if it says return to sender, but not return address was added to the package ?

Same advice as previously in this chain:

If it has been more than 3 weeks, complete a P58inland form and it will probably get back to you….

Please bear in mind that it can be a criminal offence to send a parcel without a return address, depending on the contents.

[Bisicusine]

Thanks, what if it’s less than a week, where do I find the form please

[Snaggletooth]

You can pick up a P58 form from Post Offices or use the claim form on Royal Mail’s website. However, if it has only been a week then they won’t do anything with it. The item might not even have reached the NRC if it is a week after sending, it is low priority.

[yoyohoneysingh]

I sent my passport on 5th October to Germany via International Tracked and Signed delivery, the last update from Deutsche Post website says that the item was returned back to sender on 19th October.

I have not added Sender's address on that and from the other posts I have read, I don't think it will come back to the Post Office which accepted this letter. The letter contains my passport and I need it on urgent basis, I have to travel on 02 Nov and 14th Nov, is there a way or can do something to get it back as soon as I can.

Also, the royal mail tracking is still not updated with Deutsche Post one. Not sure where it is at the moment. Any help would be of great assistance at this point in time.

Thanks,

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[leeloofan]

Hello,
I was sent a small parcel from France at the beginning of October but part of the post ode was wrong. It was sent to WR15 3EF instead of WR14 3EF. The address doesn't exist in the postcode used. How can I find out if my parcel is at the National Returns Center?
Thank you!

[TrueBlueTerrier]

Hello,
I was sent a small parcel from France at the beginning of October but part of the post ode was wrong. It was sent to WR15 3EF instead of WR14 3EF. The address doesn't exist in the postcode used. How can I find out if my parcel is at the National Returns Center?
Thank you!

see my response to your question on the other thread.

[maddiew]

A family member brought a very important gift back from Australia for me. They posted it and it was due at my house on 24/1. Frustratingly - they put my flat number and street but not my house number - the parcel has been returned to the National Returns Centre and also has NO sender address on it. It was 2nd class.

I am absolutely desperate to get this parcel back - is there any way I can do this?!

[Snaggletooth]

Someone, preferably the sender, needs to complete a lost parcel claim form.

[tnbt22]

Hi ,
Please i have an item that missed delivery for second consecutive time and has been returned to the NRC for more that 3 weeks. There was no return address on the item and when we called NRC they said it will be returned to the Post Office. The return might take months as mentioned here on the platform, Is there a way to go about it for it to be delivered earlier? Any advice welcomed.
PS : 1. It was an inland delivery within UK.
2. No return address on package.

[yellowbelly]

Hi ,
Please i have an item that missed delivery for second consecutive time and has been returned to the NRC for more that 3 weeks. There was no return address on the item and when we called NRC they said it will be returned to the Post Office. The return might take months as mentioned here on the platform, Is there a way to go about it for it to be delivered earlier? Any advice welcomed.
PS : 1. It was an inland delivery within UK.
2. No return address on package.

Returned to the Post Office (where it was posted)? That's the first time I've heard of that being a possibility. How is the post office then supposed to identify who the parcel is supposed to be returned to? There is a Post Office branch code that items posted at a PO with a sticky postage label have (begins with BR and a series of numbers) but we (shopfloor posties) don't know which code belongs to which office - it's apparently commercially sensitive or something. I'm not sure you've been given correct information about 'it will be returned to the Post Office'.

After the second delivery attempt you should have been given 18 days (IIRC) to select another delivery option as per the red card that should have been posted through your door. Did that happen?

[Snaggletooth]

Returned to the Post Office (where it was posted)? That's the first time I've heard of that being a possibility. How is the post office then supposed to identify who the parcel is supposed to be returned to?

Parcelforce certainly used to do this, don’t know if they still do. But you have hit the nail on the head as to the problem with this system: parcels would sometimes sit around for months waiting for the customer to show up and claim it, there was nothing the PO could do to move things along.

If the above item is a Royal Mail one then it will end up at the NRC, not the PO.

[tnbt22]

Hi ,
Please i have an item that missed delivery for second consecutive time and has been returned to the NRC for more that 3 weeks. There was no return address on the item and when we called NRC they said it will be returned to the Post Office. The return might take months as mentioned here on the platform, Is there a way to go about it for it to be delivered earlier? Any advice welcomed.
PS : 1. It was an inland delivery within UK.
2. No return address on package.

Returned to the Post Office (where it was posted)? That's the first time I've heard of that being a possibility. How is the post office then supposed to identify who the parcel is supposed to be returned to? There is a Post Office branch code that items posted at a PO with a sticky postage label have (begins with BR and a series of numbers) but we (shopfloor posties) don't know which code belongs to which office - it's apparently commercially sensitive or something. I'm not sure you've been given correct information about 'it will be returned to the Post Office'.

After the second delivery attempt you should have been given 18 days (IIRC) to select another delivery option as per the red card that should have been posted through your door. Did that happen?

Yes , the 18 days has passed and the parcel is at the NRC. I do however want it redelivered and dont know how to go about it. When we called we were told to wait for it to be returned to the post office where we posted it from.

[tnbt22]

Returned to the Post Office (where it was posted)? That's the first time I've heard of that being a possibility. How is the post office then supposed to identify who the parcel is supposed to be returned to?

Parcelforce certainly used to do this, don’t know if they still do. But you have hit the nail on the head as to the problem with this system: parcels would sometimes sit around for months waiting for the customer to show up and claim it, there was nothing the PO could do to move things along.

If the above item is a Royal Mail one then it will end up at the NRC, not the PO.

Do you have an idea on how to recover it from NRC, when we called we were told to wait for it to be returned. But from what i gather here it will take months.

[Snaggletooth]

As per my previous posts in this thread, to get the item back you have to complete the appropriate P58 lost parcel form (or online equivalent).

I don’t think there is any circumstance in which the NRC will send the item to the originating Post Office.

[Snaggletooth]

Just to be clear, it is the sender who submits the lost parcel claim form.