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Why are Royal Mail losing so many Special Delivery items?

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Matt Special
Posts: 4
Joined: 22 Mar 2023, 12:54
Gender: Male

Why are Royal Mail losing so many Special Delivery items?

Post by Matt Special »

I've been using special delivery for about 10 years now and a letter never went missing and I had one delay. Until January of this year. When over 20 items have been late and four have gone missing. The Pay-outs on the missing items will have cost Royal Mail over £1000.

Why are so many going missing, this was supposed to be the best delivery service in the country? What is going on it the mail centres?
snailmailsdead
Posts: 19
Joined: 31 Mar 2023, 17:01
Gender: Male

Re: Why are Royal Mail losing so many Special Delivery items?

Post by snailmailsdead »

I'm sure the answer of ''technology'' will be given.
As a long term RM customer that has now entirely moved away from every product other then letter and large letter ( and having seen a 70% sales fall since adjusting my pricing to accomodate their price rise last week, that will not be long for this world either) I think its culture.

The chasm between postie and management is now just too broad, and it seems its a case of ''not my job''. A contented work force if you'll pardon the pun delivers, a divided one will raise objections and excuses.

Evri are recruiting as they capture yet more volume so as natural attrition erodes Postie numbers there will always be a job to go to on piece work, no pension, no healthcare, no sick leave, no defined hours, no Union
nohope2023
Posts: 11
Joined: 08 Nov 2023, 19:58
Gender: Female

Re: Why are Royal Mail losing so many Special Delivery items?

Post by nohope2023 »

Original poster, just wondering if your 4 missing parcels eventually turned up at destination or no?

Thank you.