What levels of RM24/48 are being scanned currently?
We are seeing huge delays in RM24/48 mail which are ending up in a refund, all of which are not showing delivered. I know when first launched many were not being scanned as the PDAs were not picking up the barcode or the barcode was smudged etc. Is it a case many do not get scanned still, or are there a lot of issues in the system causing large delays?
Printed on Thermal printer with good resolution and collected from business before going to Preston for onward Journey.
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Scanning RM24/48
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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BenacreNick
- Posts: 1174
- Joined: 18 Jul 2022, 13:27
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Re: Scanning RM24/48
We scan everything Danny.
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dannybpool
- Posts: 4
- Joined: 14 Nov 2016, 16:32
- Gender: Male
Re: Scanning RM24/48
Thanks for your reply Nick, although you may, others do not. It was a postman delivering to us that said on delivering that the PDAs were not very good unless the barcode was perfect and dry and often gave us mail without scanning. The same is the case with orders our customers are receiving. We have to check daily on deliveries and contact customers if not showing as delivered and in many cases are told they have had their order for multiple days yet the tracking shows the normal "An update will only be provided when we attempt to deliver your item".
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BenacreNick
- Posts: 1174
- Joined: 18 Jul 2022, 13:27
- Gender: Male
Re: Scanning RM24/48
I would contact your RM account manager and raise a query about this if you feel the need.
Sure no one can be perfect in our challenging environment. Sometimes the odd parcel has a post-office barcode wrapped around the corner, or it's raining (pda's are useless in the rain) but in our van share it's very rare for an item not to be scanned.
Perhaps your postman is being economical with what he is telling you ?
Sure no one can be perfect in our challenging environment. Sometimes the odd parcel has a post-office barcode wrapped around the corner, or it's raining (pda's are useless in the rain) but in our van share it's very rare for an item not to be scanned.
Perhaps your postman is being economical with what he is telling you ?