How to know if the parcel stuck in custom?

[1776018894]

Hi. I've sent a package abroad via Parcelforce Global Value. I understand it's not trackable, but various websites show "departure from OE" or "Exported from UK," it's been like that for 2 weeks now. This is my tracking number CP730110732GB. I would like to know what's actually going on.

[Snaggletooth]

If I recall correctly, this service is not tracked once it leaves the UK. In which case, you can’t expect to receive any more tracking.

If you are concerned about customs, then if you tell us all the contents and the destination country then we can tell you if there is likely to be a problem.

[1776018894]

If I recall correctly, this service is not tracked once it leaves the UK. In this case, you can't expect to receive any more tracking.

If you are concerned about customs, then if you tell us all the contents and the destination country, we can tell you if there will likely be a problem.

The destination country is Ukraine. I've listed all the contents in the paper the post office gave me and marked it as a gift.

Inside are Boxes, Dried flowers, Feathers, Books, Small sewing scissors (Properly packed), and Necklaces.

[SpacePhoenix]

Which part of Ukraine is it going to?

From: https://www.parcelforce.com/service-updates

Ukraine Global Express suspension/ delays

The Ukrainian postal service (Ukrposhta) has provided an update that road access for postal exchanges with Ukrposhta’s centre in Kyiv is severely limited, some international mail processing operations have been moved to Lviv. Longer transit times continue to be experienced due to queues at the border and difficult road connections within Ukraine. Ukraine Post continue to remain committed to maintaining postal operations, but will not be able to guarantee compliance with the agreed delivery standards.

To identify open post offices within Ukraine and their working hours please visit Ukrposhta’s webpage that is updated daily at: offices.ukrposhta.ua. An update will be provided once available.

Global Express suspension
Service is currently suspended until further notice. Shipments already in transit will be temporarily held in our network.

Ukraine can be reached via our Global Priority service.



Latest Update
We continue to make regular mail despatch to Ukraine transiting via our Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. The attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas. In areas without active hostilities, all Ukrposhta post offices will remain open. In places with up to 24 hours power outage, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there may be delays. Therefore, delays should continue to be expected for items destined to Ukraine until further notice.
28th October 2022
Ukraine - Crimea region and other oblasts No service to the Crimea region and other Oblasts as shown in the next column

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol

Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch

Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol
28th March 2022

[1776018894]

Which part of Ukraine is it going to?

From: https://www.parcelforce.com/service-updates

Ukraine Global Express suspension/ delays

The Ukrainian postal service (Ukrposhta) has provided an update that road access for postal exchanges with Ukrposhta’s centre in Kyiv is severely limited, some international mail processing operations have been moved to Lviv. Longer transit times continue to be experienced due to queues at the border and difficult road connections within Ukraine. Ukraine Post continue to remain committed to maintaining postal operations, but will not be able to guarantee compliance with the agreed delivery standards.

To identify open post offices within Ukraine and their working hours please visit Ukrposhta’s webpage that is updated daily at: offices.ukrposhta.ua. An update will be provided once available.

Global Express suspension
Service is currently suspended until further notice. Shipments already in transit will be temporarily held in our network.

Ukraine can be reached via our Global Priority service.



Latest Update
We continue to make regular mail despatch to Ukraine transiting via our Postal Partners. Ukraine Post has updated that the country’s infrastructure has suffered severe damage. The attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas. In areas without active hostilities, all Ukrposhta post offices will remain open. In places with up to 24 hours power outage, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there may be delays. Therefore, delays should continue to be expected for items destined to Ukraine until further notice.
28th October 2022
Ukraine - Crimea region and other oblasts No service to the Crimea region and other Oblasts as shown in the next column

There are 24 delivery regions in Ukraine (Oblasts) and we are currently unable to deliver to 3 of these;

Donetsk Oblast - postcodes starting 83xxx to 87xxx - including cities of Donetsk and Mariupol

Luhansk Oblast - postcodes starting 91xxx to 94xxx - including cities of Luhansk and Krasnyi Luch

Crimea (annexed by Russia in 2014) - postcodes starting 95xxx to 99xxx - including Simferopol and Sevastopol
28th March 2022

Sending to Zhytomyr near Kyiv. I've done this before sending from Singapore and Finland. There were no issues; it doesn't take as long as this time.

[Snaggletooth]

The destination country is Ukraine. I've listed all the contents in the paper the post office gave me and marked it as a gift.

Inside are Boxes, Dried flowers, Feathers, Books, Small sewing scissors (Properly packed), and Necklaces.

Clearly big problems in Ukraine, so whatever you do severe delays are likely, even if a long way from the front.

Feathers in the mail are prohibited under Ukrainian law. So this could have a difficult time in customs.

Hopefully you didn’t just put “necklace” on the customs form. If it is not made of precious metals and contains no precious stones then the phrase is “costume jewellery”.

[1776018894]

The destination country is Ukraine. I've listed all the contents in the paper the post office gave me and marked it as a gift.

Inside are Boxes, Dried flowers, Feathers, Books, Small sewing scissors (Properly packed), and Necklaces.

Clearly big problems in Ukraine, so whatever you do severe delays are likely, even if a long way from the front.

Feathers in the mail are prohibited under Ukrainian law. So this could have a difficult time in customs.

Hopefully you didn’t just put “necklace” on the customs form. If it is not made of precious metals and contains no precious stones then the phrase is “costume jewellery”.

Oh dear me, I didn't know that feathers were prohibited since it was not mentioned in the Parcelforce website and Ukrainian custom website https://customs.gov.ua/en/tovari-shchod ... bmezhennia

And sadly, I didn't write “costume jewellery”; instead, I wrote "Rings and Necklace", and yes, it is not made from precious metals and contains no precious stones.

[Snaggletooth]

I used the customs list that Royal Mail's website links to. Mainly because I couldn't get the Parcelforce page to load.

[1776018894]

I used the customs list that Royal Mail's website links to. Mainly because I couldn't get the Parcelforce page to load.

And what's your verdict? Do you think the parcel is now outside the UK or still stuck in UK customs?

[TrueBlueTerrier]

I used the customs list that Royal Mail's website links to. Mainly because I couldn't get the Parcelforce page to load.

And what's your verdict? Do you think the parcel is now outside the UK or still stuck in UK customs?

From what's been posted, and previous posts, and experience it's 99.99% certain it's got through UK customs and is now in Ukrainian Customs.

This site https://parcelsapp.com/en/tracking/CP730110732GB is usually very good as it gives more information in some circumstances. If UkrPoshta scan it at some point it should show up here.

[1776018894]

I used the customs list that Royal Mail's website links to. Mainly because I couldn't get the Parcelforce page to load.

And what's your verdict? Do you think the parcel is now outside the UK or still stuck in UK customs?

From what's been posted, and previous posts, and experience it's 99.99% certain it's got through UK customs and is now in Ukrainian Customs.

This site https://parcelsapp.com/en/tracking/CP730110732GB is usually very good as it gives more information in some circumstances. If UkrPoshta scan it at some point it should show up here.

Thank you very much for your answer! I really appreciate it.

[1776018894]

An update to this.

I contacted Ukrainian Customs, but they informed me they have no record of the package. I also got Ukroposhta, who told me the parcel had yet to arrive. I am waiting for the transit period to reach 30 days to initiate a claim. Through my search on Twitter, I have encountered several individuals experiencing the same issue. Interestingly, some utilized GlobalPriority and received their parcels four months later. I attempted to inquire from Parcelforce customer service if GlobalValue is an EMS Air shipment or land, but I have not received a response.

[Snaggletooth]

It would go by air usually, although given the current situation in Ukraine at present the usual rules may not apply.