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Parcel incoming to the UK

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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First time importer
Posts: 3
Joined: 25 Jul 2023, 10:17
Gender: Male

Parcel incoming to the UK

Post by First time importer »

Hi there I made my first international order from Germany last week but since Saturday the only track from RM is

“This item is now leaving the originating country. More information will be available when it arrives in the UK.”

And nothing since then but since this is my my first international order how long does it normally take to start moving

Thanks in advance
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Parcel incoming to the UK

Post by SpacePhoenix »

It's most likely stuck in customs
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First time importer
Posts: 3
Joined: 25 Jul 2023, 10:17
Gender: Male

Re: Parcel incoming to the UK

Post by First time importer »

SpacePhoenix wrote: ↑
25 Jul 2023, 11:43
 It's most likely stuck in customs

Thank you I would ask how long it normally takes but it looks like there isn’t a definitive answer
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First time importer
Posts: 3
Joined: 25 Jul 2023, 10:17
Gender: Male

Re: Parcel incoming to the UK

Post by First time importer »

SpacePhoenix wrote: ↑
25 Jul 2023, 11:43
 It's most likely stuck in customs
Update parcel now says this This item has been received at LANGLEY HWDC, United Kingdom.

Does this mean it’s cleared customs and on its way to me ?

Thanks
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PinkMyth
Posts: 1
Joined: 26 Jul 2023, 22:26
Gender: Female

Re: Parcel incoming to the UK

Post by PinkMyth »

I'm waiting for something from Germany as well and mine has been at Langley HWDC since Monday evening.
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