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Tracking hasn’t updated once collected.

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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C2019
Posts: 84
Joined: 06 Oct 2019, 23:25
Gender: Male

Tracking hasn’t updated once collected.

Post by C2019 »

I printed off an international tracked label and CN22 form using Click & Drop to go the US on the 21st of this month and arranged for it to be collected today. Postie has collected and scanned the parcel today and drove off as normal. I got an email confirmation that the parcel had been collected so it’s definitely been scanned in that it’s been collected by the postie however the tracking hasn’t updated and reads “ we’re expecting it”
This is my first parcel I’m sending internationally using C&D but every other parcel I’ve sent using C&D which have all been to England have had constant updates and the tracking info changes to “item collected” when the postie scans them after collection. This one however hasn’t changed tracking and just says we’re expecting it .
Do you think it will update once it’s scanned along it’s journey or are there no tracking updates or not as many tracking updates for international?
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passengerpigeon
Posts: 41
Joined: 31 Oct 2021, 22:00
Gender: Male

Re: Tracking hasn’t updated once collected.

Post by passengerpigeon »

Not as many updates for International. The first update will bewhen it is scanned in at HWDC. Given the cyber-attack and current backlog this may be hours, days or weeks.