Lost Parcel

[GaryE2000]

I ordered some items from Spain, which were shipped by their Italian warehouse via the Netherlands. The parcel arrived in the UK on the 23rd November, but I've not had any further update.

I contacted Royal Mail Customer services today, only to be told that the last update they had received was on the 8th December; stating that they were having difficulties tracing my parcel.

Shipment History
Date/Time Event Comments
2022-11-23 00:11:00 AT TRANSFER DEPOT LMC THE CONSIGNMENT HAS ARRIVED IN THE COUNTRY OF DESTINATION
2022-11-23 00:11:00 AT TRANSFER DEPOT LMC THE CONSIGNMENT HAS ARRIVED IN THE COUNTRY OF DESTINATION
2022-11-19 00:57:00 INTERNATIONAL TRANSPORT The item is at the PostNL sorting center
2022-11-18 21:14:21 INTERNATIONAL TRANSPORT Item arrived at NL transit hub
THE HAGUE, NL
2022-11-18 21:10:55 INTERNATIONAL TRANSPORT Item arrived at NL transit hub
THE HAGUE, NL
2022-11-16 13:40:12 INTERNATIONAL TRANSPORT Departure
MILAN, 20026, IT
2022-11-15 15:17:16 ACCEPTANCE MILAN, 20026, IT
2022-11-14 12:16:50 PARCEL CREATED

[Snaggletooth]

That doesn’t look like mail system tracking to me, and the mail system doesn’t generally mess about sending things via third countries (at least, not intentionally). Can you supply the tracking number please?

One useful part of the tracking number is that the two letters at the end indicate which country it was posted in:

IT = Italy
NL = Netherlands
GB = United Kingdom

Etc.

[GaryE2000]

My initial post contained details from the Tracking link on the Companies website, but when I use the Royal Mail Tracking I receive the following:

In Transit
This item is now leaving the originating country. More information will be available when it arrives in the UK.

Tracking number:
RE109692045NL

Item from:
Netherlands

Tracking history
Friday 18 November 2022
22:56
Item Leaving overseas
Netherlands

Tuesday 15 November 2022
13:31
Item received at
AMSTERDAM E INTERNATIONAL MAIL

[Tancred]

I would assume the parcel is lost, so contact your CC company for a chargeback.

[GaryE2000]

I've now emailed the company to report the issue & have asked them to resend the order, but it obviously will not be here for Christmas.

It's just disappointing that nobody bothered to contact me; with any update on the ongoing issues.

[SpacePhoenix]

It's most likely stuck in customs

[Snaggletooth]

This looks very dodgy. The mail system tracking shows that it was posted in the Netherlands on the 15th November. The other tracking says it didn’t arrive in the Netherlands until the 16th November. They can’t both be correct. Combined with the nonsense circumnavigation of Western Europe, I suspect that this seller is spinning a web of lies…

[GaryE2000]

It's certainly a genuine company, so I don't have any issues there.

I'm not sure why there's a discrepancy with the 2 different tracking records, but I'm sure it reached UK Customs. I don't know if they've lost it or if there's any issue with any paperwork, but there has been no further update for 3 weeks.

[gt94sss2]

Having items in Customs for several weeks is not unusual. Some batches of mail are pulled aside for more detailed checking.

Royal Mail won't have visibility of your item until Customs receive it.

You may want to look at https://parcelsapp.com/en/tracking/RE109692045NL which estimates delivery between 25 Dec 2022 - 29 Dec 2022 based on similar items

To me, it looks like the parcel wasn't passed to PostNL until the 18th November.

[Tancred]

Having items in Customs for several weeks is not unusual. Some batches of mail are pulled aside for more detailed checking.

Royal Mail won't have visibility of your item until Customs receive it.

You may want to look at https://parcelsapp.com/en/tracking/RE109692045NL which estimates delivery between 25 Dec 2022 - 29 Dec 2022 based on similar items

To me, it looks like the parcel wasn't passed to PostNL until the 18th November.

It has rarely happened to me. Normally they don't open parcels unless it looks suspicious or the scan has detected something possibly illegal. However whenever I received something by DHL or Fedex it has been opened on several occasions - not sure why.

[GaryE2000]

There's finally been an update to the Tracking, but I doubt it will arrive before Christmas. Still no idea why it was delayed for over a month.


In Transit

Your item has left our International Logistics Centre and is on its way to you. More information will be available as it travels through the network.

Tracking number:
RE109692045NL

Item from:
Netherlands

Tracking history
Thursday 22 December 2022
09:08
Item has left our International Processing Centre
LANGLEY HWDC, United Kingdom

09:04
Item Received
LANGLEY HWDC, United Kingdom

Friday 18 November 2022
22:56
Item Leaving overseas
Netherlands

Tuesday 15 November 2022
13:31
Item received at
AMSTERDAM E INTERNATIONAL MAIL