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"We're expecting it"
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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EGM-Shop
- Posts: 2
- Joined: 14 Dec 2022, 18:35
- Gender: Male
"We're expecting it"
Hi all. We are an online business and use Click and Drop service to fulfil our shipping. Currently we have advised customers to just use Tracked 24 and Special Delivery to expedite UK deliveries. However, our issue lies with our International Tracked & Signed shipments. We drop off our mail bags to our local RM Customer Service Point. They scan the manifest barcode at the CSP. Then later on in the evening or next morning, the individual shipments get scanned at the main Mail Centre. Now, during these strike periods, we notice that they are moving the UK deliveries but not the International items. We have bags full of Internationals presented on 29 November which still show their status as "We're expecting it", making it seem as if we as a company have not yet dispatched the items. Is there any way to show that the packages have been actually handed over to Royal Mail until the MC decide to start scanning them? We have asked Customer Service and we keep getting the same rigmarole. Thanks for any insight.
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Tancred
- Posts: 39
- Joined: 13 Dec 2022, 12:14
- Gender: Male
Re: "We're expecting it"
I have a special delivery item that was posted last Saturday and not even scanned at the mail centre. Join the club. As I sell items on eBay I also send out occasional international parcels; fortunately the one I sent on Saturday is showing as having left the UK.
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darkline2003
- Posts: 8
- Joined: 20 Apr 2022, 22:26
- Gender: Male
Re: "We're expecting it"
I sent International Parcels on the 6th and two on the 8th and still waiting them to be scanned. Also a couple of tracked 24 on Monday that I'm also waiting on.
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Tancred
- Posts: 39
- Joined: 13 Dec 2022, 12:14
- Gender: Male
Re: "We're expecting it"
If they haven't been scanned, my guess is that they are probably stored outside, along with thousands of others.