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Langley HWDC/customs process for outbound international parcels

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Smat_NM
Posts: 2
Joined: 29 Oct 2022, 12:00
Gender: Male

Langley HWDC/customs process for outbound international parcels

Post by Smat_NM »

Hi,
I have tried searching but as most enquiries here are rather specific, didn't quite find the answers I was looking for.

I've recently sent a parcel to the US and in the interest of keeping the receiver informed as best I can, I'm curious as to where the customs department falls in outbound international parcels processed at Langley HWDC.

I have the updated tracking information (as of 02:50 0n 27/10/2022) of:

In Transit. "Item leaving the UK. Langley HWDC" with section marked Handed To: Delivery partner. "Your item is now leaving the UK. More information will be available when it arrives in the destination country."

On checking the USPS website tracking, I have the following information:
"Pre-shipment: Origin post is preparing shipment" (latest),
Processed through facility - Langley HWDC

As I've previously experienced delays from customs before (though only on inbound parcels), could this still be subject to delays caused by the customs process on the UK side or does the above information indicate that any customs processes have been completed (again only enquiring about the UK side).

Thanks for any help
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Langley HWDC/customs process for outbound international parcels

Post by Snaggletooth »

It is the receiving country that perform the actual customs checks, so the USA in this case.

Royal Mail seem to carry out some checks on outbound mail. However, your tracking indicates that this item has gone past this stage and is now with US customs.
Smat_NM
Posts: 2
Joined: 29 Oct 2022, 12:00
Gender: Male

Re: Langley HWDC/customs process for outbound international parcels

Post by Smat_NM »

Thank you very much for the info/clarification.