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Return to Sender from Ireland, in UK

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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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DCSF
Posts: 7
Joined: 19 Oct 2022, 15:21
Gender: Male

Return to Sender from Ireland, in UK

Post by DCSF »

Hi, I posted a parcel to myself in Dublin, Ireland when on a few days in London at weekend.

Apparently item has been refused by Irish customs ( not sure why but possibly form not filled out correctly)

As we dont live in UK RTS address was listed as an Irish address.

So where will my item end up in the Parcelforce network in UK?
If I can locate it I'll fly over again and get it...

TIA
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SpacePhoenix
MAIL CENTRES/PROCESSING
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Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Return to Sender from Ireland, in UK

Post by SpacePhoenix »

I don't know if the PF National Hub uses a machine to sort parcels but if it does, I'm guessing that it'll get sorted back to Ireland as it'll probably be deemed to not be for the UK
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TrueBlueTerrier
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Re: Return to Sender from Ireland, in UK

Post by TrueBlueTerrier »

DCSF wrote: ↑
19 Oct 2022, 15:27
 Hi, I posted a parcel to myself in Dublin, Ireland when on a few days in London at weekend.

Apparently item has been refused by Irish customs ( not sure why but possibly form not filled out correctly)

As we dont live in UK RTS address was listed as an Irish address.

So where will my item end up in the Parcelforce network in UK?
If I can locate it I'll fly over again and get it...

TIA
You probably need to try an official site to get a definitive answer (twitter @royalmailhelp) but if Irish Customs has refused it, and the return address is in Ireland my understanding would be that the item would be stored unless someone in the UK could claim it, but if no one does it will likely be destroyed at some point.

My advice would be to put in a claim, provide a UK address (NI would probably be best) and then collect if from that address if it is successfully sent there. I would suggest putting in a claim form ASAP. https://personal.help.royalmail.com/app ... ims-centre is an official guide.
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DCSF
Posts: 7
Joined: 19 Oct 2022, 15:21
Gender: Male

Re: Return to Sender from Ireland, in UK

Post by DCSF »

So Ive bene onto PF via twitter..lots of msgs..passed on redirect address in London which they said they passed to Intl team. Item was received in International Hub last Fri but no further tracking...Been messaging PF every day but they just say nothing further as yet...Any ideas how I can get this before its destroyed :(
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
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Re: Return to Sender from Ireland, in UK

Post by SpacePhoenix »

What's the tracking number so we can see what the timings were between when it was originally dispatched to Ireland and when Irish customs refused it
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DCSF
Posts: 7
Joined: 19 Oct 2022, 15:21
Gender: Male

Re: Return to Sender from Ireland, in UK

Post by DCSF »

EE595168550GB
Thanks
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
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Re: Return to Sender from Ireland, in UK

Post by SpacePhoenix »

Having a quick look I'm wondering if it's actually stuck in UK customs
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DCSF
Posts: 7
Joined: 19 Oct 2022, 15:21
Gender: Male

Re: Return to Sender from Ireland, in UK

Post by DCSF »

PF on Twitter are just saying 'Sorry no further trace..'
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DCSF
Posts: 7
Joined: 19 Oct 2022, 15:21
Gender: Male

Re: Return to Sender from Ireland, in UK

Post by DCSF »

PF say item not in customs .....
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
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Re: Return to Sender from Ireland, in UK

Post by SpacePhoenix »

DCSF wrote: ↑
26 Oct 2022, 13:44
 PF say item not in customs .....
No mention on the tracking of it having been through customs, which makes me think that PF have got it wrong. Based on their website I believe that every item that they deliver from outside the UK gets handed over to customs and is scanned when they do so
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DCSF
Posts: 7
Joined: 19 Oct 2022, 15:21
Gender: Male

Re: Return to Sender from Ireland, in UK

Post by DCSF »

Any thoughts on how I can get it forwarded?
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DCSF
Posts: 7
Joined: 19 Oct 2022, 15:21
Gender: Male

Re: Return to Sender from Ireland, in UK

Post by DCSF »

I actually managed to get my item delivered to a redirect address in the Uk (a friend) :nana
Very happy with all the comms from Parcelforce this last couple of weeks #impressive
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