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Returns Centre Belfast

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Erica
Posts: 4
Joined: 03 Oct 2020, 07:36
Gender: Female

Returns Centre Belfast

Post by Erica »

How does one get a parcel back from the returns Centre?
Got to Scunthorpe (where I live) then was sent to return centre.
no return address on or in the parcel.
i am the recipient not the sender.
please advise.
Last edited by Erica on 03 Oct 2020, 08:33, edited 1 time in total.
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Returns Centre Sheffield

Post by TrueBlueTerrier »

contact customer services and describe the issue and contents, they can then get the returns section to forward it if everything checks out okay. To be fair the sender will have a better chance of doing this, and under the distance selling regulations its up to them to do it anyway.
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Erica
Posts: 4
Joined: 03 Oct 2020, 07:36
Gender: Female

Returns Centre Belfast

Post by Erica »

Thanks for the reply.
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Erica
Posts: 4
Joined: 03 Oct 2020, 07:36
Gender: Female

Returns Centre Belfast

Post by Erica »

Sender on hold with royal mail now for 50 minutes. Is there a chat line that'll help?
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Returns Centre Belfast

Post by TrueBlueTerrier »

Twitter @royalmailhelp.

follow them and then the sender can DM them.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
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Erica
Posts: 4
Joined: 03 Oct 2020, 07:36
Gender: Female

Returns Centre Belfast

Post by Erica »

Sender has lodged a claim. I would like to know what are the chances of getting my sleeping bag from the returns centre? Is it going to be a waste of time waiting? It would be helpful if I knew what the process is for returning items.Can anyone help with that?
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