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UK to Ireland

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
mcwolf
Posts: 3
Joined: 30 Jul 2014, 14:16
Gender: Male

UK to Ireland

Post by mcwolf »

Hi,
I expecting delivery send out 28/07/2014 from London to Shannon, Ireland with tracking ref. ROXXXXXXXXXGB.
RM customer service agent said that my parcel is probably on its way or in Ireland already, so I have to track it on http://track.anpost.ie/" onclick="window.open(this.href);return false; now, but RM tracking system shows only:

28/07/14 19:03 DESPATCHABLE TOHEATHROW WORLDWIDE DC JUBILEE MAIL CENTRE
28/07/14 18:55 COLLECTED JUBILEE MAIL CENTRE

Does it mean, my parcel wasn't yet recorded in HEATHROW WORLDWIDE DC?
It was send out with Signed and tracked international service.
Last edited by mcwolf on 01 Aug 2014, 14:45, edited 1 time in total.
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: UK to Ireland

Post by TrueBlueTerrier »

To be frank HWDC does not have a perfect record with the scanning. From experience it probably arrived at HWDC yesterday and they are hopefully preparing shipment to Eire as we speak. Hopefully, it should appear with a status - Being Prepared for dispatch to oversea postal operator within a day or so (or an similar status).

I would also follow Customer Service advice and keep an eye on the Anpost tracking site.

Good luck.
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mcwolf
Posts: 3
Joined: 30 Jul 2014, 14:16
Gender: Male

Re: UK to Ireland

Post by mcwolf »

After another call to RM customer service, I start to believe they lost it.
Yesterday customer service agent inform me that my parcel is in WWDC, today some other said it looks like it never arrive there, what is highly unusual, as there are so many mail transfers between JUBILEE MAIL CENTER and HWDC everyday and at least two scans in HWDC.
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: UK to Ireland

Post by TrueBlueTerrier »

mcwolf wrote:After another call to RM customer service, I start to believe they lost it.
Yesterday customer service agent inform me that my parcel is in WWDC, today some other said it looks like it never arrive there, what is highly unusual, as there are so many mail transfers between JUBILEE MAIL CENTER and HWDC everyday and at least two scans in HWDC.

There is an update this AM

31/07/14 AM DESPATCHED TODUBLIN - FOR ONWARD DELIVERY EIRE

http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
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My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
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mcwolf
Posts: 3
Joined: 30 Jul 2014, 14:16
Gender: Male

Re: UK to Ireland

Post by mcwolf »

One more thing,
Latest update looks like this:
01/08/14 AM DESPATCHED TODUBLIN - FOR ONWARD DELIVERY EIRE
31/07/14 PM DESPATCHED TODUBLIN - FOR ONWARD DELIVERY EIRE
31/07/14 AM DESPATCHED TODUBLIN - FOR ONWARD DELIVERY EIRE
28/07/14 19:03 DESPATCHABLE TOHEATHROW WORLDWIDE DC JUBILEE MAIL CENTRE
28/07/14 18:55 COLLECTED JUBILEE MAIL CENTRE

Why there are three "despatched to Dublin" scans, every single one scanned different time?
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