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Re: Parcel stuck at Local Royal Mail Branch (Item was sent using Tracked 48 Service)

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Rajevn
Posts: 3
Joined: 12 Jan 2022, 10:43
Gender: Male

Re: Parcel stuck at Local Royal Mail Branch (Item was sent using Tracked 48 Service)

Post by Rajevn »

Hi all,

I sent an old watch as a TradeIn Item via my local post office in Rushden. I posted the item on Saturday, 2 July and it has been nearly a week, yet the tracking information hasn't been updated. Do I assume the parcel is lost? No status updates on this item and it hasn't budged one bit on the Track and Trace Site. Here is the Tracking No: QY003984140GB

Does anyone have any idea of when this should arrive? I'm not sure if Tracked 48 should update regularly and therefore if this is an indication of a lost or delayed parcel? If the parcel is lost, what are my options?

Thanks to anyone who replies
Rajevn
Posts: 3
Joined: 12 Jan 2022, 10:43
Gender: Male

Re: Parcel stuck at Local Royal Mail Branch (Item was sent using Tracked 48 Service)

Post by Rajevn »

Update: Parcel has Pending Status.

We're holding this item at Enfield DO. We've received a request not to deliver mail to the property your item is addressed to today. We'll attempt delivery as per the instructions we've received, which is usually on the next working day.


I'm glad that the parcel status is updating, but does anyone know why it's status is now pending?
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Lockardian
MAIL CENTRES/PROCESSING
Posts: 419
Joined: 29 Oct 2015, 06:19
Gender: Male

Re: Parcel stuck at Local Royal Mail Branch (Item was sent using Tracked 48 Service)

Post by Lockardian »

I believe “pending” is the default status when an item is being held at a delivery office for any reason.