Why hasn't my parcel been delivered?

laurencekaye · Post by **laurencekaye** » 10 Jun 2020, 14:54

My parcel (tracking number PM178863973GB) has been at Jubilee MC sorting office since June 4th. Before that it arrived on May 28 at Greenford, then went to London Central, then Greenford again, then West Kensington and Greenford for a third time before now seeming to be sitting at Jubilee MC for 6 days. It is impossible to reach customer services as the telephone number simply cuts out before being answered and there's no email address where I can reach anyone. Can anybody please help by telling me when I'll receive the item I'm waiting for?

Thanks
Laurence

Post by **TrueBlueTerrier** » 10 Jun 2020, 15:08

laurencekaye wrote:My parcel (tracking number PM178863973GB) has been at Jubilee MC sorting office since June 4th. Before that it arrived on May 28 at Greenford, then went to London Central, then Greenford again, then West Kensington and Greenford for a third time before now seeming to be sitting at Jubilee MC for 6 days. It is impossible to reach customer services as the telephone number simply cuts out before being answered and there's no email address where I can reach anyone. Can anybody please help by telling me when I'll receive the item I'm waiting for?

Thanks
Laurence

we cant answer a specific question as we are not an official Royal Mail site, however, there are delays everywhere down to covid19.

If you can't get through on the phone side you could try their official twitter @royalmailhelp they'll ask you to DM your address and tracking number - whatever you do don't include that in a general tweet.

Looking at the route it's taken its possible that there is an issue with the address. might be worth checking with the sender to make sure they had the correct address.

laurencekaye · Post by **laurencekaye** » 10 Jun 2020, 15:17

Thanks, I believe the sender had the correct address. I don't 'do' twitter, is there any other way of making contact, eg Facebook or email? This is the parcel's journey to date ......

Date/Time Event Comments
2020-06-04 02:25:00 IN TRANSIT JUBILEE MC
Item scanned on its journey
2020-06-03 12:02:00 IN TRANSIT GREENFORD MC
Item scanned on its journey
2020-06-02 10:23:00 IN TRANSIT WEST KENSINGTON DO
Item re-routed to another Delivery Office
2020-06-02 05:38:00 IN TRANSIT WEST KENSINGTON DO
Item sorted, ready for delivery
2020-06-01 15:14:00 IN TRANSIT GREENFORD MC
Item scanned on its journey
2020-06-01 10:26:00 IN TRANSIT GREENFORD MC
Item scanned on its journey
2020-05-31 15:37:00 IN TRANSIT GREENFORD MC
Item scanned on its journey
2020-05-31 11:50:00 IN TRANSIT GREENFORD MC
Item scanned on its journey
2020-05-30 04:05:00 IN TRANSIT LONDON CENTRAL MC
Item scanned on its journey
2020-05-29 19:59:00 IN TRANSIT LONDON CENTRAL MC
Item scanned on its journey
2020-05-29 07:07:00 IN TRANSIT 7031810348
Item has been included in a Royal Mail Sales Order
2020-05-28 15:47:00 IN TRANSIT GREENFORD MC
Item scanned on its journey
2020-05-28 15:45:00 IN TRANSIT GREENFORD MC
Item scanned on its journey
2020-05-26 08:10:02 ACCEPTED PARCEL SCANNED, GIRONA 17460, ES
2020-05-22 17:59:43 PARCEL CREATED

Post by **SpacePhoenix** » 10 Jun 2020, 16:07

What's the first half of the postcode for where it's meant to be going to?

Post by **Snaggletooth** » 10 Jun 2020, 16:12

Although there isn’t an email address as such, there is a web form for complaints on RM’s website. If you use that for the initial contact, they should reply by email and you can use email for follow-up messages.

laurencekaye · Post by **laurencekaye** » 10 Jun 2020, 18:40

The first part of the postcode is TW16

laurencekaye · Post by **laurencekaye** » 10 Jun 2020, 18:41

Although there isn’t an email address as such, there is a web form for complaints on RM’s website. If you use that for the initial contact, they should reply by email and you can use email for follow-up messages.

Could you please point me in the right direction where I can find this .... I've looked but don't see it. Thanks.

Post by **SpacePhoenix** » 10 Jun 2020, 19:14

laurencekaye wrote:Although there isn’t an email address as such, there is a web form for complaints on RM’s website. If you use that for the initial contact, they should reply by email and you can use email for follow-up messages.

Could you please point me in the right direction where I can find this .... I've looked but don't see it. Thanks.

https://personal.help.royalmail.com/app ... l/a_id/307" onclick="window.open(this.href);return false;

laurencekaye · Post by **laurencekaye** » 10 Jun 2020, 19:31

Thank you, that's really helpful.

Post by **TrueBlueTerrier** » 11 Jun 2020, 12:30

laurencekaye wrote:The first part of the postcode is TW16

According to https://www.royalmail.com/services-near-you#/" onclick="window.open(this.href);return false; TW16 office is Sunbury, but that doesn't appear in any of the scans.

I think it's down to an incorrect Post Code or address.

Post by **Snaggletooth** » 11 Jun 2020, 15:58

I think it is fairly likely that the sender has missed the T from the beginning of the postcode, or it has become unreadable etc. There is no W16 postcode area. Greenford is the main RM office that deals with the W postcodes, and West Kensington deals with the highest numbered W postcode (W14). It looks to me like the item has bounced around several offices as confused posties have tried to make sense of an incomplete address.