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National returns centre

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Rodchamp
Posts: 1
Joined: 26 Sep 2019, 09:19
Gender: Male

National returns centre

Post by Rodchamp »

Hey everyone
I’m worried I’ll get negative feedback on eBay

I sold a Star Wars figure and posted it with tracking

Now told it’s at National returns centre I didn’t think to mark my address as it is tracked !

Ref is WM123937447GB

What happens now ?

Ross
deltaforce
Posts: 778
Joined: 01 Jan 2009, 15:29
Gender: Male

National returns centre

Post by deltaforce »

Without a return address it will remain there for a limited time then disposed of. Contact customers service and they should get it back to you.
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

National returns centre

Post by TrueBlueTerrier »

Given the tracking number you posted it looks like the item was delivered on 21 Sep.

The return to NRC and the exceeded retention period appear to be misscans as it only entered the systema few days earlier. The retention period is 18 days, and only after an attempted delivery scan.
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