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Royal Mail Signed For Delivery delayed/Missing
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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DKV
- Posts: 1
- Joined: 10 Sep 2019, 16:26
- Gender: Male
Royal Mail Signed For Delivery delayed/Missing
Hi. I had a parcel sent from my solicitors's office that had my passport. It was sent via Royal Mail's First Class Signed For delivery. The tracking shows as parcel booked in at post office on 03/Sep/2019. It still hasn't been delivered to me and no tracking information is available after that. I understand that they should have used First Class recorded delivery service but its too late now. The tracking status is showing 'We've Got it' from last Wednesday. Not sure what to do. Please, any help will be much appreciated.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72628
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Royal Mail Signed For Delivery delayed/Missing
Contact Royal Mail customer services and they should start an investigation.
Royal Mail "Signed for" are not tracked so no update from when the post office scanned it is normal for that service. However, a week onward and no delivery is unusual.
Royal Mail "Signed for" are not tracked so no update from when the post office scanned it is normal for that service. However, a week onward and no delivery is unusual.
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My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
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My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
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Celgar
- Posts: 2795
- Joined: 01 Nov 2017, 17:11
- Gender: Male
Royal Mail Signed For Delivery delayed/Missing
'Signed For' is the new name for the RM service that used to be called 'Recorded'.
I'm a postie and I trust RM and think we provide an excellent service. Having said that if I was going to post something important which is hard to replace such as a current passport or something that was time sensitive such as an application with a cheque in it I would use the 'Special Delivery' service from RM as that is insured and is fully tracked and kept separate from the rest of the mailstream. The 'Signed For' service is more useful if you want to check that the 'recipient' has received the item. This would cover 'recipients' such as the HMRC who often cannot be trusted and will lose letters on their end then blame either you or the RM.
I'm a postie and I trust RM and think we provide an excellent service. Having said that if I was going to post something important which is hard to replace such as a current passport or something that was time sensitive such as an application with a cheque in it I would use the 'Special Delivery' service from RM as that is insured and is fully tracked and kept separate from the rest of the mailstream. The 'Signed For' service is more useful if you want to check that the 'recipient' has received the item. This would cover 'recipients' such as the HMRC who often cannot be trusted and will lose letters on their end then blame either you or the RM.
The views I express here are mine alone and do not represent the views of Royal Mail Group.