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TRACKING LABEL MISSING
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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jesims01
- Posts: 1
- Joined: 24 Jul 2019, 07:26
- Gender: Male
TRACKING LABEL MISSING
A second class signed parcel was collected as usual from our mail room and would have expected it to be delivered within 3 days as normal. The customer contacted us saying they had not received the parcel and the tracking number does not exist. We suspect the tracking label has come off the parcel between our premises and the Royal Mail sorting office. Will the parcel still get delivered through normal post as it has the paid franking label on the parcel but not signed for? or is there another reason the system does not recognise the tracking number provided by Royal Mail labels. And sorry to say Royal Mail the help section on your website is very limited and the automated system is not helpful.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72628
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
TRACKING LABEL MISSING
Yes it should still be delivered unless the address label also came off. However, as you say there will be no tracking.
Also just a quick clarification this is not an official Royal Mail website, but having used their systems to answer questions on here I agree with you, its clunky, slow and not easy to navigate.
Also just a quick clarification this is not an official Royal Mail website, but having used their systems to answer questions on here I agree with you, its clunky, slow and not easy to navigate.
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