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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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leandros
Posts: 1
Joined: 18 Apr 2019, 13:39
Gender: Male

National Return Centre

Post by leandros »

Hello my friends,
I bought a fragrance from UK, the seller sent it to me - to Poland.
I got a tracking number, parcel was waiting in LANGLEY HWDC and I got a message.
Restricted or Prohibited Contents Yes, I didn't check the prohibited items.
So... whats now?
RM will destroy item, or send it back to my mate?
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

National Return Centre

Post by TrueBlueTerrier »

3 possibilities all have the same chance.

1. Everything is destroyed and a letter is sent to the sender to advise why.
2. Just the offending item is destroyed, the packaging and anything else is forwarded to you, with a letter of explanation.
3. The items are all returned to the sender with a letter of explanation.
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