ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

HWDC Langley contact phone number

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
JohnDoeSan
Posts: 9
Joined: 02 Aug 2018, 12:38
Gender: Male

HWDC Langley contact phone number

Post by JohnDoeSan »

Hello. I need their (working) contact number in order to enquire about a parcel that's been held there since 23rd of July. The phone number that is displayed when searching on Google keeps saying that I've been disconnected. I need to contact HWDC ASAP!
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72333
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

HWDC Langley contact phone number

Post by TrueBlueTerrier »

There is no customer-facing contact number for HWDC as far as I know. However, even if there was its doubtful if they could do anything. HWDC act on the whim of Customs, and when customs release an item it normally clears HWDC within 8 hours.

You may need to track a number for customs which some customers have done, but they appear less than helpful.

Good luck and sorry we can't help.
All post by me in Green are Admin Posts.May use chatgp to generate posts
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
Retired
JohnDoeSan
Posts: 9
Joined: 02 Aug 2018, 12:38
Gender: Male

HWDC Langley contact phone number

Post by JohnDoeSan »

TrueBlueTerrier wrote:There is no customer-facing contact number for HWDC as far as I know. However, even if there was its doubtful if they could do anything. HWDC act on the whim of Customs, and when customs release an item it normally clears HWDC within 8 hours.

You may need to track a number for customs which some customers have done, but they appear less than helpful.

Good luck and sorry we can't help.
Thanks for the answer. I will contact HMRC and ask them what's going on then. Someone MUST HAVE some sort of relevant information about my parcel.
PS: HWDC not having a contact number or a customer service number is really counterintuitive and just adds to a very bad delivery experience. I'm talking on behalf of all the people complaining about how slow things are going on once a parcel/letter/etc. has reached Langley sorting center... It's like everyone working there is either sleeping or mastering procrastination on a God tier level.