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Heathrow DC

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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alisebluma
Posts: 3
Joined: 25 Nov 2016, 12:04
Gender: Female

Heathrow DC

Post by alisebluma »

Hello, i am new here.Please help me or give some advice.
I am from Latvia and waiting parcel from Uk. Sends via Internationale tracked and signed.

It looks to me, that my parcel is stuck in Heatrow DC and don't move more than week. I am really worry. I was trying to call royal mail, they said-cant give me any information, because i am not a sender.
I don't know what to do,,because sender is don't answer emails :(
My tracking number is: RN327574567GB
Can someone check please?
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Heathrow DC

Post by TrueBlueTerrier »

alisebluma wrote: Can someone check please?
Sorry we can't we aren't Royal Mail.

However, as with most queries about Heathrow is most likely stuck in Customs and thats why Royal Mail can't help, they have to wait till Customs release it. Because of the time of year delays are running at 2 - 4 weeks at the moment when items are stopped by Customs and Border controls.
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alisebluma
Posts: 3
Joined: 25 Nov 2016, 12:04
Gender: Female

Heathrow DC

Post by alisebluma »

Thank you for answer me. I can wait, no problem. I just worried..if its missing…
Looks strange to me, that the parcel arrived to heathrow last week in 16.11 and again arrived to heathrow yesterday..
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Heathrow DC

Post by TrueBlueTerrier »

At this time of year there is sometimes a capacity problem at Heathrow Customs and the Mail Centre - they may have moved it whilst they are doing checks - when they do they scan them to keep track of them.
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