Special delivery not arrived?

Jamie89 · Post by **Jamie89** » 25 Oct 2016, 12:46

Hi all,

So I ordered a few things from mobilefun.co.uk yesterday and paid for next day delivery.

Got the dispatch email later the same day, have been online to track it multiple times and at first it said no information could be found regarding the tracking number given.

Abit later on, tracking now gives the 'please come back later' response.

Tracking number is : BJ827687094GB

Postman has been today, and had no signed fors for me. Have emailed / telephoned mobile fun to get the problem sorted, but no luck in a reply as of yet.

Could it be a case of they've marked it as dispatched but missed the cutoff point to try and cover their backs? It was marked as dispatched at 6.15 in the email, which I found odd.

Many thanks,

Jamie

Post by **TrueBlueTerrier** » 25 Oct 2016, 13:05

at an ordinary PO 6:15pm would be too late for a Special Delivery to arrive next day. It would also be too late for most firms where the postie collects direct from them.

I would check around 4 - 6pm today, the 1st scan should be around that time, and should be either on collection from the sender, or on arrival at the Mail Centre.

Jamie89 · Post by **Jamie89** » 25 Oct 2016, 15:58

Thanks for replying TBT, the tracking has gone back to not recognised now.

I had a couple of replies from the company - found it abit odd tbh.

"Hi Jamie, can you provide me with your order number so I can look into this for you.

Hi Jamie - Firstly let me provide you with the tracking information Royal Mail have provided us with - https://www.royalmail.com/track-your-it ... 27687094GB" onclick="window.open(this.href);return false;

It appears that the item has only just reached the Royal Mail sorting areas. Please let me look into why this is the case and get back to you.

I've followed up with our warehouse team who have informed me that the item was shipped as normal and should be with Royal Mail and out for delivery today as usual. I would recommend contacting Royal Mail and provide them with the tracking number as the parcel is with them currently."

How do they know where it is, if it can't be tracked? Seems v odd.

Post by **Snaggletooth** » 25 Oct 2016, 20:19

You need to start a claim. You paid Mobile Fun for next day delivery and they failed to get it to you in the time agreed, so they need to refund you. Your contract is with Mobile Fun: any failure of their subcontractor (Royal Mail) is between them and their subcontractor.

Not that I actually think that it's a RM failure, but the above is the correct consumer law.

Post by **Snaggletooth** » 25 Oct 2016, 20:43

Some of my own items are showing up as not recognised. I went to the Post Office and sent them, I know the clerk and it's not dodgy. So RM's Track & Trace system is probably having one of it's occasional meltdowns.

You still need to claim your money back though.

Post by **TrueBlueTerrier** » 26 Oct 2016, 14:59

Snaggletooth wrote:Some of my own items are showing up as not recognised. I went to the Post Office and sent them, I know the clerk and it's not dodgy. So RM's Track & Trace system is probably having one of it's occasional meltdowns.

It was even TameBay did a story on it http://www.royalmailchat.co.uk/communit ... 18&t=76926" onclick="window.open(this.href);return false;

Post by **TrueBlueTerrier** » 26 Oct 2016, 18:12

You now need to go back to the sender. Your contract is with them and they are fobbing you off, if not directly breaking the distance selling regulations. As the sender they should chase Royal Mail, not you.

I don't think they sent it as the Tracking system is now up and running and its still not showing as arrived at ANY sorting facility.

Latest update: Please come back later
Special Delivery Guaranteed™ items are first tracked when they have reached our mail centre. This may be late in the evening on the day the item was sent.
Information on your Special Delivery Guaranteed™ item is not yet available.

essentially means RM do not have it, yet.