ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

need help, not impressed at all

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
arronleeds
Posts: 4
Joined: 09 Jan 2016, 13:54
Gender: Male

need help, not impressed at all

Post by arronleeds »

why is this coming up?

Status: Please come back later
Special Delivery Guaranteed™ items are first tracked when they have reached our mail centre. This may be late in the evening on the day the item was sent.
Information on your Special Delivery Guaranteed™ item is not yet available.

my item was dispatched yesterday that i bought from cex, they give me the tracking number but this still shows up, I know they didnt choose saturday delivery but every other time ive paid just for special delivery it has come on a Saturday.
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: need help, not impressed at all

Post by TrueBlueTerrier »

arronleeds wrote:why is this coming up?

Status: Please come back later
Special Delivery Guaranteed™ items are first tracked when they have reached our mail centre. This may be late in the evening on the day the item was sent.
Information on your Special Delivery Guaranteed™ item is not yet available.
You only usually get that status when the item has not yet entered Royal Mails system. Special Delivery items are scanned from entering RMs system all the way to delivery and whenever they change hands/offices. Its nearly impossible that it won't be scanned somewhere at sometime so the best guess is that CEX have marked it as dispatched, but it was to late to be collected by Royal Mail.

I'd ring CEX and get confirmation it has been sent, advising them that it's not showing on RMs track and trace.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top
arronleeds
Posts: 4
Joined: 09 Jan 2016, 13:54
Gender: Male

Re: need help, not impressed at all

Post by arronleeds »

problem is cex dont have a specific number, they only have store numbers so im not sure if i ring up the local cex that they can help.
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: need help, not impressed at all

Post by Snaggletooth »

We have another thread on here full of CEX customers complaining about the exact same issue.
Top
arronleeds
Posts: 4
Joined: 09 Jan 2016, 13:54
Gender: Male

Re: need help, not impressed at all

Post by arronleeds »

guess what, still the same error message, time to contact paypal and get my money back the robbing scum bags.
Top

Return to “CUSTOMERS”