Hello,
my parcel is in National Return Center. Why? RM have not tried to deliver it to me.
Any ideas? Parcel number - RF357266114SG.
Customer service is really bad - 5 working days and no response on email.
Regards,
chwp.
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National Return Center
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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TrueBlueTerrier
- FORUM ADMINISTRATOR
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Re: National Return Center
Its impossible to say with any certainty whats happened but according to tracking
09/12/15 14:58 ARRIVED IN THE UK
and then just 29 hours later
10/12/15 19:44 ON ITS WAY TO NATIONAL RETURN CENTRE
That's very unusual without a "Do Not Fly" status.
It could be that the address part has been damaged in transit and they have sent it to NRC so they can investigate, this is the most likely explanation, but not the only one.
09/12/15 14:58 ARRIVED IN THE UK
and then just 29 hours later
10/12/15 19:44 ON ITS WAY TO NATIONAL RETURN CENTRE
That's very unusual without a "Do Not Fly" status.
It could be that the address part has been damaged in transit and they have sent it to NRC so they can investigate, this is the most likely explanation, but not the only one.
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crazyshrew
- Posts: 584
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Re: National Return Center
Last time I had a customer who was enquiring with a similar issue, it turned out that the parcel had been highlighted in a mail centre as a "suspicious item", it was then sent on the the National Returns Centre for inspection, and then onward to it's destination.
As far as I'm aware, unless in some sort of emergency or security/police involvement, that is the only place with people authorised to open and inspect the mail.
Could be nothing like that of course, just suggesting one possible explanation.
As far as I'm aware, unless in some sort of emergency or security/police involvement, that is the only place with people authorised to open and inspect the mail.
Could be nothing like that of course, just suggesting one possible explanation.
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Chwp
- Posts: 2
- Joined: 15 Dec 2015, 15:27
- Gender: Male
Re: National Return Center
It is just a mobile phone inside 
. I need to wait then.
. I need to wait then.-
IcanthelpthewayIam
- Posts: 4067
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- Gender: Male
Re: National Return Center
Chwp wrote:It is just a mobile phone inside
mobile phone? Then you may have issues depending on how the battery was sent with it, it may be in breach of the no fly regulations and as such may be destroyed unfortunately