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Internation Track and Signed sent to wrong country

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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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guidino77
Posts: 2
Joined: 11 Sep 2015, 08:38
Gender: Male

Internation Track and Signed sent to wrong country

Post by guidino77 »

Good morning , i'm writing as a receiver.

Basically my friend sent me a parcel from Uk to Italy with service International Tracked and Signed for , the address put on the envelope and also on the receipt are 100% correct , but once he post it happened a strange thing , cause the parcel went to Germany so the wrong country.

Actually my tracking is not updating since the 4th of September and sincerly i don't know what i've to think and if i ever get my parcel or consider it lost somewhere....

This is the log of the trackig :

04/09/15 AM ON ITS WAY TOGLS GERMANY GERMANY
03/09/15 19:32 ON ITS WAY TOHEATHROW WORLDWIDE DC WARRINGTON MAIL CENTRE
03/09/15 19:04 ITEM COLLECTED WARRINGTON MAIL CENTRE
03/09/15 16:35 SENT AT POST OFFICE 286 Higher Lane WA13 0RW

Can i do something or contact anyone ?

Any help will be really appreciated.

Tnx.
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12115
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Internation Track and Signed sent to wrong country

Post by SpacePhoenix »

It's correct, GLS have their central sorting hub in Germany which all parcels they handle from the UK go through
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guidino77
Posts: 2
Joined: 11 Sep 2015, 08:38
Gender: Male

Re: Internation Track and Signed sent to wrong country

Post by guidino77 »

So it's normal that pass from Germany to Italy ?
Cause the other parcel i've got from Uk before comes directly to Italy , in around a week and i've never seen from the tracking that they go to Germany.

Is it a new routing way so ?

In any case hope to get soon my parcel so finger crossed for me :)
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Internation Track and Signed sent to wrong country

Post by TrueBlueTerrier »

guidino77 wrote:So it's normal that pass from Germany to Italy ?
Yes
guidino77 wrote:Cause the other parcel i've got from Uk before comes directly to Italy , in around a week and i've never seen from the tracking that they go to Germany.
It depends which service was used.
guidino77 wrote:Is it a new routing way so ?
No, its been happening for about 5 years IIRC.
guidino77 wrote:In any case hope to get soon my parcel so finger crossed for me :)
As do we.
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