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Internationals inc GLS

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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dannybrown
Posts: 1
Joined: 28 Apr 2015, 08:22
Gender: Male

Internationals inc GLS

Post by dannybrown »

We have in the last few months began having MASSIVE issue with international mail.

All our internationals go in plastic mailing bags and are on PPI. PPI mark and address are printed on to address labels and stuck on bag aswell as tape to ensure cannot peal off. Air mail stickers are also added and where required customs decs.

Non signed for stuff of low value we are having maybe 20% either going missing or arriving 3 weeks after sending (to Europe addresses)

Signed for stuff has been sent to portugal where its has been sat for over a week instead of going to Luxembourg, We have one sent to Canada instead of Croatia and others that are in transit after leaving heathrow and take forever to get to country destination.

Most of the issues we see on the tracked ones involve GLS........ so Im guessing it is them that are the problem. Do GLS do all europe mail after leaving UK inc standard airmail?

Also does anyone have any advice to help with these issues. Customers are claiming money back after non receipt and then getting the item after it finally gets on the right track and its costing us a fortune.

We have this week alone 4 customers chasing orders sent on or around the 10th of April that have not arrived (france,Germany,Spain)

Any post we receive from the above countries arrives in a matter of days, but the other way round is more weeks
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