Can anyone help me understand a Track and Trace message please?
I posted a 1st class recorded delivery parcel in Canterbury on 11th December, cost £6.55. Weight 1.009 kg, destination Whitchurch Cardiff.
As I hadn't had a reply from my Aunty and Uncle who the Xmas parcel was for I went online and checked the Track and Trace code on my receipt .
It said the item is 'being progressed through the network for delivery'. This seems too long despite the Christmas loading, do you think there is a backlog and how long should I wait before seeking compensation?
Many thanks
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'Item being progressed through our network for delivery'??
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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tipsa-tea
- Posts: 2
- Joined: 30 Dec 2012, 21:51
- Gender: Female
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SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12004
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Re: 'Item being progressed through our network for delivery'
Recorded delivery (either 1st or 2nd class) don't get scanned until an attempt is made at delivery. They progress through the network along with normal 1st and 2nd class. Special Delivery items get tracked throughout the network.
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TeeferTiger
- EX ROYAL MAIL
- Posts: 2783
- Joined: 22 Dec 2008, 13:56
- Gender: Female
- Location: Welsh Wales
Re: 'Item being progressed through our network for delivery'
15 working days before RM class it as a lost item. I assume you've contacted the recipient to ensure they haven't received it rather than it's been delivered but not scanned/confirmed on the system as such?
Once it's been 15 working days and no sign, get a P58 form from the local Post Office and send it off to Customer Services (freepost address on the form) with your receipt.
Once it's been 15 working days and no sign, get a P58 form from the local Post Office and send it off to Customer Services (freepost address on the form) with your receipt.
Does this rag smell of chloroform to you?
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tipsa-tea
- Posts: 2
- Joined: 30 Dec 2012, 21:51
- Gender: Female
Re: 'Item being progressed through our network for delivery'
Thankyou TeeferTiger and Space Phoenix, will follow up.
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ratchet
- Posts: 210
- Joined: 03 Dec 2012, 13:12
- Gender: Male
- Location: Buggered off to France
Re: 'Item being progressed through our network for delivery'
But don't hold your breath waiting for the compensation.
I had a recorded delivery item go missing (an ebay sale), my claim was acknowledged on the 10/10/12 - I chased it up in mid November and was told they would contact me when their investigations were complete.......... and have heard didlysquat since then.
I had a recorded delivery item go missing (an ebay sale), my claim was acknowledged on the 10/10/12 - I chased it up in mid November and was told they would contact me when their investigations were complete.......... and have heard didlysquat since then.
I am no longer a number :-)