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Why are Angard Staffing Solutions so utterly incompetent?

An 'unofficial' forum for those who either work for Royal Mail or are looking to work for Royal Mail through the Angard Staffing Agency.This is an open forum.
intelligentsia
Posts: 116
Joined: 04 Dec 2011, 22:14
Gender: Male

Why are Angard Staffing Solutions so utterly incompetent?

Post by intelligentsia »

I am still personally owed 13 days pay as a Christmas casual i.e. 13x7.5hrs=97.5hrs but have actually worked 11 weekdays and two Sundays!
Hence according to the advertised RM website this amounts to:

11x7.5x£6.35=£523.88 (2dp) plus 2x7.5x£8.45=£126.76 Hence ANGARD owe me £523.88+£126.76=£650.64 GROSS PAY STILL OWED!!

Now some 15,000 casuals have been employed over November-December 2011 and MOST HAVE BEEN UNDERPAID or not paid at all!

This is totally unacceptable and inexcusable of ANGARD NOT TO HAVE A FULLY FUNCTIONAL, OPERATIONAL PAYROLL SYSTEM. After all this suspect organisation was set up in January 2011! Many employees have not even received any payslips! Helplines are also constantly engaged with no dedicated payroll number!
...and still the directors receive their bonuses based on the work performance of Christmas casuals.

I wonder what would happen if RM's directors' salaries and bonuses were not paid????????????????????????????????????
Angard must be punished for acting in such a morally corrupt, inept and unacceptable manner. They have breached virtually every statement in their own contract and have abused completely the commitment, dedication and trust of all its employees. The denial by RM management and its empty apologies are useless without compensatory action and stiff fines from the regulator as lessons must be learned!
hantsman
EX ROYAL MAIL
Posts: 876
Joined: 14 Jul 2009, 09:33
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by hantsman »

intelligentsia wrote:I am still personally owed 13 days pay as a Christmas casual i.e. 13x7.5hrs=97.5hrs but have actually worked 11 weekdays and two Sundays!
Hence according to the advertised RM website this amounts to:

11x7.5x£6.35=£523.88 (2dp) plus 2x7.5x£8.45=£126.76 Hence ANGARD owe me £523.88+£126.76=£650.64 GROSS PAY STILL OWED!!

Now some 15,000 casuals have been employed over November-December 2011 and MOST HAVE BEEN UNDERPAID or not paid at all!

This is totally unacceptable and inexcusable of ANGARD NOT TO HAVE A FULLY FUNCTIONAL, OPERATIONAL PAYROLL SYSTEM. After all this suspect organisation was set up in January 2011! Many employees have not even received any payslips! Helplines are also constantly engaged with no dedicated payroll number!
...and still the directors receive their bonuses based on the work performance of Christmas casuals.

I wonder what would happen if RM's directors' salaries and bonuses were not paid????????????????????????????????????
Angard must be punished for acting in such a morally corrupt, inept and unacceptable manner. They have breached virtually every statement in their own contract and have abused completely the commitment, dedication and trust of all its employees. The denial by RM management and its empty apologies are useless without compensatory action and stiff fines from the regulator as lessons must be learned!

You need to file an ET1 if you want to get your wages quickly, not sure what you mean by "the regulator" ?
intelligentsia
Posts: 116
Joined: 04 Dec 2011, 22:14
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by intelligentsia »

hantsman wrote:
intelligentsia wrote:I am still personally owed 13 days pay as a Christmas casual i.e. 13x7.5hrs=97.5hrs but have actually worked 11 weekdays and two Sundays!
Hence according to the advertised RM website this amounts to:

11x7.5x£6.35=£523.88 (2dp) plus 2x7.5x£8.45=£126.76 Hence ANGARD owe me £523.88+£126.76=£650.64 GROSS PAY STILL OWED!!

Now some 15,000 casuals have been employed over November-December 2011 and MOST HAVE BEEN UNDERPAID or not paid at all!

This is totally unacceptable and inexcusable of ANGARD NOT TO HAVE A FULLY FUNCTIONAL, OPERATIONAL PAYROLL SYSTEM. After all this suspect organisation was set up in January 2011! Many employees have not even received any payslips! Helplines are also constantly engaged with no dedicated payroll number!
...and still the directors receive their bonuses based on the work performance of Christmas casuals.

I wonder what would happen if RM's directors' salaries and bonuses were not paid????????????????????????????????????
Angard must be punished for acting in such a morally corrupt, inept and unacceptable manner. They have breached virtually every statement in their own contract and have abused completely the commitment, dedication and trust of all its employees. The denial by RM management and its empty apologies are useless without compensatory action and stiff fines from the regulator as lessons must be learned!

You need to file an ET1 if you want to get your wages quickly, not sure what you mean by "the regulator" ?
[b]What's this nonsense of having to file "an ET1"??[/b] All I want is a direct credit transfer of my wages plus a payslip to show the correct tax and NI deductions. IS THAT TOO MUCH TO ASK?

ARE YOU SAYING THE DIMWITS OPERATING THE PAYROLL CANNOT ACTION THE 1ST QUESTION??


Regulator= Vince cable i/c of business standards, directgov complaints, Select Committee of MPs i/c of public bodies etc etc etc etc etc !!!
Jamesbcd
Posts: 30
Joined: 28 Nov 2011, 07:03
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by Jamesbcd »

I'm owed £1108.94 gross pay. Minus the £350 voucher, that's the only form of payment I have received as they have the wrong bank account details on the payslips. :arrrghhh

Submitted an ET1 yesterday.
Last edited by Jamesbcd on 02 Jan 2012, 06:52, edited 1 time in total.
Jamesbcd
Posts: 30
Joined: 28 Nov 2011, 07:03
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by Jamesbcd »

Oops, double post. Sorry!
hantsman
EX ROYAL MAIL
Posts: 876
Joined: 14 Jul 2009, 09:33
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by hantsman »

intelligentsia wrote:
hantsman wrote:
intelligentsia wrote:I am still personally owed 13 days pay as a Christmas casual i.e. 13x7.5hrs=97.5hrs but have actually worked 11 weekdays and two Sundays!
Hence according to the advertised RM website this amounts to:

11x7.5x£6.35=£523.88 (2dp) plus 2x7.5x£8.45=£126.76 Hence ANGARD owe me £523.88+£126.76=£650.64 GROSS PAY STILL OWED!!

Now some 15,000 casuals have been employed over November-December 2011 and MOST HAVE BEEN UNDERPAID or not paid at all!

This is totally unacceptable and inexcusable of ANGARD NOT TO HAVE A FULLY FUNCTIONAL, OPERATIONAL PAYROLL SYSTEM. After all this suspect organisation was set up in January 2011! Many employees have not even received any payslips! Helplines are also constantly engaged with no dedicated payroll number!
...and still the directors receive their bonuses based on the work performance of Christmas casuals.

I wonder what would happen if RM's directors' salaries and bonuses were not paid????????????????????????????????????
Angard must be punished for acting in such a morally corrupt, inept and unacceptable manner. They have breached virtually every statement in their own contract and have abused completely the commitment, dedication and trust of all its employees. The denial by RM management and its empty apologies are useless without compensatory action and stiff fines from the regulator as lessons must be learned!

You need to file an ET1 if you want to get your wages quickly, not sure what you mean by "the regulator" ?
[b]What's this nonsense of having to file "an ET1"??[/b] All I want is a direct credit transfer of my wages plus a payslip to show the correct tax and NI deductions. IS THAT TOO MUCH TO ASK?

ARE YOU SAYING THE DIMWITS OPERATING THE PAYROLL CANNOT ACTION THE 1ST QUESTION??


Regulator= Vince cable i/c of business standards, directgov complaints, Select Committee of MPs i/c of public bodies etc etc etc etc etc !!!
None of the above are going to get your wages quickly.
DGP1
Posts: 15551
Joined: 07 Jun 2007, 20:39
Gender: Male
Location: Terminus

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by DGP1 »

To answer your question as to why they're so incompetent..................because they are RM, same directors, same managers, same staff.............the only reason that the rest of RM creaks along so well is the goodwill/experience/ability of the staff on the ground.
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
Verging
Posts: 665
Joined: 09 Dec 2011, 10:44
Gender: Female

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by Verging »

Jamesbcd wrote:I'm owed £1108.94 gross pay. Minus the £350 voucher, that's the only form of payment I have received as they have the wrong bank account details on the payslips. :arrrghhh

Submitted an ET1 yesterday.
If they paid the money into someone's bank account - I wouldnt be surprised if they dont ask you to get it off the person that they paid it to.

/Tongue-in-cheek
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mail_watcher
Posts: 30
Joined: 26 Nov 2011, 11:21
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by mail_watcher »

The trouble is that the United Kingdom has no provision for Class Action Lawsuits where we could all club together to take them to court. If we had them like in the U.S., it would make national news and the Royal Mail would be scandalised. But in Royal Britain it is Divide And Rule.
Jamesbcd
Posts: 30
Joined: 28 Nov 2011, 07:03
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by Jamesbcd »

Verging wrote:
Jamesbcd wrote:I'm owed £1108.94 gross pay. Minus the £350 voucher, that's the only form of payment I have received as they have the wrong bank account details on the payslips. :arrrghhh

Submitted an ET1 yesterday.
If they paid the money into someone's bank account - I wouldnt be surprised if they dont ask you to get it off the person that they paid it to.

/Tongue-in-cheek
I emailed the holiday team yesterday about claiming holiday pay and also asked them to forward my email on to payroll to sort my overtime/incorrect bank details out. I received a phone call from payroll earlier this morning, the lady took all my overtime hours down, bank details etc and said all amounts owed including holiday pay should be with me this Friday. The first time I've actually had a conversation with an Angard representative, she was really nice and helpful.

Coincidently ran into my royal mail manager that I worked with this evening, told him I still hadn't been paid but should be this Friday, he gave me his number and said if you don't get paid on Friday, to give him a call and he'll sort it out.

A good days work? We'll see on Friday..
intelligentsia
Posts: 116
Joined: 04 Dec 2011, 22:14
Gender: Male

Re: Why are Angard Staffing Solutions so utterly incompetent

Post by intelligentsia »

Jamesbcd wrote:
Verging wrote:
Jamesbcd wrote:I'm owed £1108.94 gross pay. Minus the £350 voucher, that's the only form of payment I have received as they have the wrong bank account details on the payslips. :arrrghhh

Submitted an ET1 yesterday.
If they paid the money into someone's bank account - I wouldnt be surprised if they dont ask you to get it off the person that they paid it to.

/Tongue-in-cheek
I emailed the holiday team yesterday about claiming holiday pay and also asked them to forward my email on to payroll to sort my overtime/incorrect bank details out. I received a phone call from payroll earlier this morning, the lady took all my overtime hours down, bank details etc and said all amounts owed including holiday pay should be with me this Friday. The first time I've actually had a conversation with an Angard representative, she was really nice and helpful.

Coincidently ran into my royal mail manager that I worked with this evening, told him I still hadn't been paid but should be this Friday, he gave me his number and said if you don't get paid on Friday, to give him a call and he'll sort it out.

A good days work? We'll see on Friday..
I am pleased for you but you'll have to go online and keep checking your bank/building society account this FRIDAY!
By the way, holiday pay is calculated according to hours worked to date and a specific multiplier is used.

On your payslip should you actually receive it!, the holiday hours accrued SHOULD BE SHOWN, so why the extra admin/paperwork of having to claim it?????????????? Where does it give this on the ANGARD job contract as a pdf doc emailed to us sometime back?