Passing the Responsibility to the Recipeint

[simonphumphries]

Has anyone looked at a DPD missed delivery card recently?

It seems that there are a number of checkboxes on them. The one of particular interest is the one that gives the recipient the option to take responsibility if the parcel is lost and hence allows the courier to leave the parcel, in a secure place but without a signature, on the redelivery attempt.

Sounds like a great idea for all parties, but seems to go against the distant selling regulations act. Anyone care to shed any light on how they are able to do this and why Royal Mail don't offer this option?

Simon.

[POSTMAN]

It's courier bollox mate,it's wrong,that's why we don't do it.

[TrueBlueTerrier]

I think they can do it as the contract shifts from the sender to the receiver if the receiver elects for the option you mention. In other words DPD has a written contract once the customer completes the relevant section saying basically "leave it where ever" but if you do elect this option I don't think you can claim non delivery and recompense under the "Distance Selling Regulations" from the original sender. However, this is all opinion and I am not sure what the actual correct position is in Law.

[DGP1]

We also have a option for safeplace parcels

[simonphumphries]

We also have a option for safeplace parcels

Hi, by 'We' I assume you mean Royal Mail?
Is this an option that the customer can choose, or do you mean it can be chosen by the sender?

Simon.

[TrueBlueTerrier]

We also have a option for safeplace parcels

Hi, by 'We' I assume you mean Royal Mail?
Is this an option that the customer can choose, or do you mean it can be chosen by the sender?

Simon.

Both - Customers can inform the Delivery Office in writing of where they would like parcels that do not need a signature left. Some Managers accept this and others don't but the responsibility if left following the directions of the customer lies entirely with the customer.

Also some Large retailers allow customers to nominate where items they order can be left and this is printed by the sender on to the address label.

[Lounge Lizard]

We also have a option for safeplace parcels

Hi, by 'We' I assume you mean Royal Mail?
Is this an option that the customer can choose, or do you mean it can be chosen by the sender?

Simon.

Both - Customers can inform the Delivery Office in writing of where they would like parcels that do not need a signature left. Some Managers accept this and others don't but the responsibility if left following the directions of the customer lies entirely with the customer.

Also some Large retailers allow customers to nominate where items they order can be left and this is printed by the sender on to the address label.

What about those we deliver to lodging a letter with the delivery office authorising us to sign for Recordeds and Specials ?
Is this commonplace and acceptable ?

[island_boy]

What about those we deliver to lodging a letter with the delivery office authorising us to sign for Recordeds and Specials ?
Is this commonplace and acceptable ?

As of last month a direct instruction was sent to all delivery offices stating that under no circumstances were postmen to sign for anything for customers, all local agreements were to be disregarded and the correct p739 process followed, as for leaviing things in safe places(without signature) if a manager is saying he is not allowing it even with the customer willing to provide a letter he is talking bollocks, thats why there a box for "safe place" on the while you were out card, if the customer is willing to take the risk and prove it in writing, then the dom is not following the correct procedure

[simonphumphries]

What about those we deliver to lodging a letter with the delivery office authorising us to sign for Recordeds and Specials ?
Is this commonplace and acceptable ?

As of last month a direct instruction was sent to all delivery offices stating that under no circumstances were postmen to sign for anything for customers, all local agreements were to be disregarded and the correct p739 process followed, as for leaviing things in safe places(without signature) if a manager is saying he is not allowing it even with the customer willing to provide a letter he is talking bollocks, thats why there a box for "safe place" on the while you were out card, if the customer is willing to take the risk and prove it in writing, then the dom is not following the correct procedure

Thanks for the clarification. So as a customer if I wanted to write such a letter, to get my parcels left in a safe place, who exactly would I send the letter to and where would I find the information in the first place to tell me this was an option?

[TrueBlueTerrier]

Thanks for the clarification. So as a customer if I wanted to write such a letter, to get my parcels left in a safe place, who exactly would I send the letter to and where would I find the information in the first place to tell me this was an option?

The local Deliver Office Manager - DOM. Most addresses are available either through yell.com or calling RM Customer Care.

[simonphumphries]

Thanks for the clarification. So as a customer if I wanted to write such a letter, to get my parcels left in a safe place, who exactly would I send the letter to and where would I find the information in the first place to tell me this was an option?

The local Deliver Office Manager - DOM. Most addresses are available either through yell.com or calling RM Customer Care.

I like that idea, as I have a delivery box that I'm quite happy for my parcels to be left in as a safe place. Don't really see why this option isn't on the missed delivery docket to be honest. Surely it would make life easier? I mean for me personally there's no point in the courier trying to deliver another day, I'll be out then too, since I go to work every day during the week.

[Stormproof]

http://www.royalmail.com/portal/rm/cont ... d=52600703" onclick="window.open(this.href);return false;

[k979aaa]

Thanks for the clarification. So as a customer if I wanted to write such a letter, to get my parcels left in a safe place, who exactly would I send the letter to and where would I find the information in the first place to tell me this was an option?

The local Deliver Office Manager - DOM. Most addresses are available either through yell.com or calling RM Customer Care.

I like that idea, as I have a delivery box that I'm quite happy for my parcels to be left in as a safe place. Don't really see why this option isn't on the missed delivery docket to be honest. Surely it would make life easier? I mean for me personally there's no point in the courier trying to deliver another day, I'll be out then too, since I go to work every day during the week.

Royal Mail got hit by the regulator for £11 million a couple of years ago and hundreds of postmen/women have lost their jobs in the mean time over this why not send the parcel to your relatives?.