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CLAIM FOR DAMAGED ITEM
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Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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MayAzevedoh
- Posts: 1
- Joined: 04 Sep 2024, 19:09
- Gender: Female
CLAIM FOR DAMAGED ITEM
Hello! Hope someone can help me here. I`ve sent a parcel and the item was handled to customer damaged and envelope opened also missing part of the order. I sent a claim, included all required pictures. Then I received an email saying I hadn`t uploaded evidences. Again I went to the link and sent the pictures and receipts, everyhing. Now almost a month had passed since my 1st contact and 2 weeks since I resent the evidences and nothing. I hope someone could help me. What should I do in this case? Enquiry Reference: 240807-011348. Appreciate.
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yellowbelly
- Posts: 3697
- Joined: 23 Jun 2015, 15:51
- Gender: Male
Re: CLAIM FOR DAMAGED ITEM
We're not the official Royal Mail site. You need to get back in touch with Royal Mail quoting everything you have mentioned above.MayAzevedoh wrote: ↑04 Sep 2024, 19:19Hello! Hope someone can help me here. I`ve sent a parcel and the item was handled to customer damaged and envelope opened also missing part of the order. I sent a claim, included all required pictures. Then I received an email saying I hadn`t uploaded evidences. Again I went to the link and sent the pictures and receipts, everyhing. Now almost a month had passed since my 1st contact and 2 weeks since I resent the evidences and nothing. I hope someone could help me. What should I do in this case? Enquiry Reference: 240807-011348. Appreciate.