Hello, could someone please help? I have ordered some toys from I-model cars. At the time of ordering I did not realise that they were in Russia.
I paid USD 59.99 with PayPal and they arrived in the UK on the 03-07-2024. They were sent to LANGLEY HWDC, United Kingdom 11:42 with the comment "Item at UK customs". Since them nothing has changed. The tracking number is RS009300740RU.
Can anyone help please?
Regards
John
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Parcel stuck in customs since 03-07-2024.
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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John Dodge
- Posts: 1
- Joined: 02 Sep 2024, 23:55
- Gender: Male
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: Parcel stuck in customs since 03-07-2024.
Following Russia launching its unprovoked and illegal war against Ukraine, the UK and many other countries implemented sanctions against the Russian Federation. An overview of the UK's sanctions against Russia can be found here:
https://www.gov.uk/government/publicati ... s-guidance
UK Customs will, in part, be responsible for enforcing these sanctions, along with customs rules themselves, CITES etc.
The guidance above is hard to read. It is clear that anyone wanting to import goods from Russia needs to apply in advance to the UK's Department of Business and Trade (DBT) to obtain a licence. It is not clear that what you have done required a licence. However, as the parcel went into customs two months ago I think it has been impounded by customs: complex cases rarely spend more than a month in customs, except perhaps in the Christmas rush. If you want to know more I suggest you contact DBT, see link above.
https://www.gov.uk/government/publicati ... s-guidance
UK Customs will, in part, be responsible for enforcing these sanctions, along with customs rules themselves, CITES etc.
The guidance above is hard to read. It is clear that anyone wanting to import goods from Russia needs to apply in advance to the UK's Department of Business and Trade (DBT) to obtain a licence. It is not clear that what you have done required a licence. However, as the parcel went into customs two months ago I think it has been impounded by customs: complex cases rarely spend more than a month in customs, except perhaps in the Christmas rush. If you want to know more I suggest you contact DBT, see link above.
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dressing_gown
- Posts: 2
- Joined: 22 Sep 2024, 08:49
- Gender: Female
Re: Parcel stuck in customs since 03-07-2024.
Hi John,
Just curious, did you ever have an update on this or is it still missing/stuck?
Cheers
Just curious, did you ever have an update on this or is it still missing/stuck?
Cheers