annoyanon wrote: ↑20 Jul 2023, 08:53
I had two parcels collected on Monday, both booked with RM special delivery online.
One was delivered on Tuesday as expected but the other one still shows to be in Cambridge DO.
I called the royal mail customer service and (after an hour of holding the phone) got a reference number for a case.
The customer services person said it was really odd that there was no more tracking. He has sent a message to Cambridge DO for an update.
I am going on a 4 weeks holiday in 2 weeks time. This was an item I sold online. So I really do not need to be dealing with missing claims while on holiday (not even sure I can to be honest)
So I am rather worried
I have had the rare case where it never updates to “delivered” but it was. Then days after, all of a sudden, I check out of curiosity and it shows the missing scans of the delivery etc.
Have you tried and contact the recipient to see if they have actually received it or, if not, if they can go down the DO themselves and kindly ask at the counter to be given the package since it is there ready for delivery. Worked for me many times.
I would think if it was a SD that you would have heard from the customer already if there had been issues.
Also consider SDs can be delivered late too, even if it is a rare occurrence (but I have had it happen) and if it is not delivered next day (except if it is a Saturday and you have not bought the Saturday guarantee) you can get your postage fee refunded by RM. You do it online then get a cheque in the post.