ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Item at Langley for nearly 4 weeks?

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Vikiki
Posts: 3
Joined: 30 Dec 2022, 07:35
Gender: Female

Item at Langley for nearly 4 weeks?

Post by Vikiki »

I ordered supplies from my usual supplier from the US and the package arrived and was scanned at Langley on the 27th November, since then there's been nothing! No update, the seller has asked me to be patient but I have disgruntled customers waiting on these supplies.
4 weeks seems a little excessive to be stuck with no movement? My following order from the same supplier arrived yesterday with no delays.
Can anyone shed some light on what to expect in this situation please?
LV682225463US
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72629
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Item at Langley for nearly 4 weeks?

Post by TrueBlueTerrier »

That looks like it's been delayed in customs and the delays there seem to be quite bad at the moment. I saw one coming from the US at work this morning. It was dated 24 Nov. So hopefully, yours will be in the system soon.

However, I would still contact an official RM site, perhaps Twitter (@royalmailhelp) as they have access to more information than we do on this site. (we aren't an official site)
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.