Hi There,
I am trying to track my package from UK to the Netherlands, the package was posted on the 8th December and the tracking says "we've got it" and that further updates will be given as it goes through the system, but the status hasn't changed since then.
It was posted with International Tracked and Signed, I tried ringing but since I am calling from NL it costs a fortune, and the wait time was 50 minutes to speak to someone.
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Package says we've got it for last 3 weeks
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For help with tracking please see...HERE
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Rbryan
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Snaggletooth
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Re: Package says we've got it for last 3 weeks
If you go on RM’s website you can fill in a form which starts an email conversation.
Not much else we can tell you with no information on the tracking or the contents.
Not much else we can tell you with no information on the tracking or the contents.
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TrueBlueTerrier
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Re: Package says we've got it for last 3 weeks
We are not an official site and to offer any advice we would need to see a tracking number. There is an official Twitter account that may be able to help @royalmailhelp.Rbryan wrote: ↑28 Dec 2022, 10:29Hi There,
I am trying to track my package from UK to the Netherlands, the package was posted on the 8th of December and the tracking says "we've got it" and that further updates will be given as it goes through the system, but the status hasn't changed since then.
It was posted with International Tracked and Signed, I tried ringing but since I am calling from NL it costs a fortune, and the wait time was 50 minutes to speak to someone.
However, normally the "we've got it" status is when the Post Office accepts it so I am surprised there has been no movement from that scan. Hopefully, its just tied up in the delays and you get it eventually.
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darkline2003
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Re: Package says we've got it for last 3 weeks
Not the only one.... Check this reddit https://www.reddit.com/r/royalmail/TrueBlueTerrier wrote: ↑29 Dec 2022, 09:18However, normally the "we've got it" status is when the Post Office accepts it so I am surprised there has been no movement from that scan. Hopefully, its just tied up in the delays and you get it eventually.
Lots of parcels going back to the late november have that same status, no further scan after it was accepted at the post office. I got one from December 6th scanned yesterday and I'm waiting on a few more from Dec 8th that hopefully will be scanned soon.