Hi all, just need some advice. I posted an Amazon return via a parcel postbox. It had a prepaid return tracked 48 label on it provided by the seller.
I took a picture of the label, so I have the tracking number.
I posted it on 4th August. The tracking number isn’t registering with Royal Mail, it seems it hasn’t been scanned. I’ve called them and the tracking number is a correct one, but they say there’s nothing they can do to help. So now I have no item, the seller says they haven’t got it and the tracking is showing nothing. I have no proof of postage because I used their bloody parcel boxes!
Is there anything I can do?
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE