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Customs Fee to Pay - Website not working

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NickRMCustomer
Posts: 69
Joined: 18 May 2021, 16:09
Gender: Male

Customs Fee to Pay - Website not working

Post by NickRMCustomer »

Hello,

Can anyone here help?

1. My parcel finally reached my Local Delivery Office with a Customs Fee to Pay. I waited all week but a grey card didn't arrive, so I phoned Customer Services who said they would ask the DO to send one out.

2. I now have the grey card - excellent!

3. However, when I go to the RM Pay a Fee website it doesn't appear to recognise the Barcode/Tracking number. It says "we are experiencing Technical Problems" ...

Is anyone having this issue or has any ideas of a workaround?

The alternative is probably to try and get there in the limited opening hours and pay at the Counter Service.

Thanks.
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NickRMCustomer
Posts: 69
Joined: 18 May 2021, 16:09
Gender: Male

Re: Customs Fee to Pay - Website not working

Post by NickRMCustomer »

And another question:

Does the Delivery Office need to activate something for a Customer to be able to Pay a Fee online?

Thanks experts.
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