Hello, can anyone help me.
I sent a parcel off Monday 10 May, last update was 03:54am on 12 May to say my item is leaving the UK.
It is travelling to the South Korea, tracking ID RN707767051GB - the clerk in the post office didnt tell me to fill out the customs form which I have now realised I needed to do. Can someone please help me. There is no update since its departure on 10 May.
Thankyou
Jodie
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HELP WITH TRACKING - ITEM LEAVING THE UK , LANGLEY HWDC
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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jodiescott91
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Snaggletooth
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Re: HELP WITH TRACKING - ITEM LEAVING THE UK , LANGLEY HWDC
It left the UK on the 12th. 6 days in customs (5 if you count the day spent in the air) is not that long for many countries at the moment, though I realise South Korea is in normal times one of the most efficient postal services.
There isn't anything that can be done about the lack of a customs form.
You should complain to the Post Office (not Royal Mail) about the poor advice, although ultimately it is the sender's legal responsibility to ensure that the correct documentation is attached.
There isn't anything that can be done about the lack of a customs form.
You should complain to the Post Office (not Royal Mail) about the poor advice, although ultimately it is the sender's legal responsibility to ensure that the correct documentation is attached.