ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Packages arriving at Heathrow from China

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
despair
Posts: 1
Joined: 13 Oct 2016, 16:57
Gender: Female

Packages arriving at Heathrow from China

Post by despair »

Are there any contact numbers
Are customs hopelessly slow

Package arrived on Emirates Flight 003 into Heathrow 1st October from Shanghai via Dubaii
but there all trace stops

should I really still be waiting on 13th oct for the package to appear ?

theres no possibility of a customs charge its value is only £3.68
so what can be holding up its arrival
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72665
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Packages arriving at Heathrow from China

Post by TrueBlueTerrier »

Deleted 2 other clone threads - please only one thread per subject. Also moved into the Customers Forum as the Mail Centre is for colleagues to discuss matters and is not an appropriate area for Customer type questions.
despair wrote:Are there any contact numbers
Not that we know
despair wrote:Are customs hopelessly slow
Yes
despair wrote:Package arrived on Emirates Flight 003 into Heathrow 1st October from Shanghai via Dubai
but there all trace stops

should I really still be waiting on 13th oct for the package to appear ?
You'll get it within 2 or 3 days when Royal Mail start processing it, but THEY can't until customs release it.
despair wrote:theres no possibility of a customs charge its value is only £3.68
They'll still check it. Also, there are other checks such as the legality of the item being imported, security concerns etc. They can't take your word, or the senders, they have to do so many checks on a % of items.
despair wrote:so what can be holding up its arrival
Customs backlog which seems to have been around 4 weeks for at least the last 18 months or so.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.