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Parcel stuck at Heathrow Langley HWDC

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Bionecrosis
Posts: 6
Joined: 26 Feb 2013, 00:30
Gender: Male

Heathrow Worldwide Dc

Post by Bionecrosis »

Hello,
I send a mail from Turkey to U.K,registered and signed.When I track it in http://www.trackitonline.ru" onclick="window.open(this.href);return false; it says it is in U.K. arrived at international place of exchange.Below it show me royal mail with my number and say:location Heathrow Worldwide Dc import(item arrived of country if destination).Four days ago nothing changed.When I try to track it on http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; it say that item is in Heathrow Worldwide Dc.When I try to track it trackand trace here : http://track2.royalmail.com/portal/rm/t ... gear=track" onclick="window.open(this.href);return false; I can't f ind my number....What isi wrong and why my item is soo long without progress.Anyone can help me please or tell em who I can ask? :sad: :sad: :sad: :sad:
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Heathrow Worldwide Dc

Post by TrueBlueTerrier »

From turkey I don't think they are tracked through the system. There is a chance it may be delivered without a signature and with no reports. Check with the receiver to see it they have received it.
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12116
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Heathrow Worldwide Dc

Post by SpacePhoenix »

On http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; the entry where it says that it's at HWDC, what date is that entry? It's not unheard of for items to take a month to move from HWDC. Our best guess in them cases is that the items are stuck in customs for whatever reason
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baldrick
EX ROYAL MAIL
Posts: 5038
Joined: 13 Sep 2007, 23:37
Gender: Male

Re: Heathrow Worldwide Dc

Post by baldrick »

Registered mail from Turkey, and most countries except 12, is not treated as registered once it has arrived in UK. It should be treated as recorded, ie ordinary mail but signed for on delivery. It could also be held up for Customs check.
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Bionecrosis
Posts: 6
Joined: 26 Feb 2013, 00:30
Gender: Male

Re: Heathrow Worldwide Dc

Post by Bionecrosis »

Hello,and thanks for replay.Is there any ohter web sait when I can track it.I am not shure if I will be able to contact the reciever to confirm if it is delivered...And also if it isn't delivered who can I ask to look for mail.It arrived at Heathrow Wordwice Dc 22.02.2013 09hAM.Today is 26.02 almost end of the day.So is there any way that I can know if mail is lost somehow or recieved,thanks again any help aprecied
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Bionecrosis
Posts: 6
Joined: 26 Feb 2013, 00:30
Gender: Male

Re: Heathrow Worldwide Dc

Post by Bionecrosis »

Bump Bump Bump
Anyone knows what I can do in my case except weit.Also I can't know if it was delivered without the signature...It arrived at Heathrow Wordwide Dc at 22.02.2013 9 am...
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Heathrow Worldwide Dc

Post by TeeferTiger »

If you read all the other threads about HWDC, you'll see that it's not unusual for an item to be sat there for many weeks. Your only option is to wait and keep checking the tracking page to see if it changes and might even be scanned as delivered... eventually. If it hasn't arrived within the timescale it should have as set by your postal operator, then you need to put in a claim for a lost item and let them sort it out with Royal Mail. There's really no hope of anyone being able to find your item at HWDC, if it's still there at all, given the humungous amount of items that pass through there on a daily basis.
Does this rag smell of chloroform to you?
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Bionecrosis
Posts: 6
Joined: 26 Feb 2013, 00:30
Gender: Male

Re: Heathrow Worldwide Dc

Post by Bionecrosis »

Well I am very disapointed.I payed for registered signed mail to United Kingdom not to Afganistan,and it should arrive for 10 days.How can it become normal mail without signature?
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Heathrow Worldwide Dc

Post by TeeferTiger »

Bionecrosis wrote:Well I am very disapointed.I payed for registered signed mail to United Kingdom not to Afganistan,and it should arrive for 10 days.How can it become normal mail without signature?
You'll need to ask who you paid for the service, you didn't pay Royal Mail. The main thing is patience. It only arrived at HWDC 5 days ago, not all of those were working days, and as I said previously, it can be weeks before it leaves there. You might be lucky, it might have already left and just not been scanned. It might leave tomorrow and will be scanned. If it's not arrived within the time scale you were told when you purchased the postal product then you need to put in a claim with your postal provider and let them take it up with RM. There's not much else we can advise you at this point- wait and see or put in a claim.
Does this rag smell of chloroform to you?
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baldrick
EX ROYAL MAIL
Posts: 5038
Joined: 13 Sep 2007, 23:37
Gender: Male

Re: Heathrow Worldwide Dc

Post by baldrick »

Bionecrosis wrote:Well I am very disapointed.I payed for registered signed mail to United Kingdom not to Afganistan,and it should arrive for 10 days.How can it become normal mail without signature?
Some countries do not treat registered mail from other countries as registered mail. The same applies to mail from UK.
If you take an item to a Post Office in the UK, the counter clerk would tell you if the item would be treated as registered mail in the receiving country. The Turkish post office should have advised you.
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Bionecrosis
Posts: 6
Joined: 26 Feb 2013, 00:30
Gender: Male

Re: Heathrow Worldwide Dc

Post by Bionecrosis »

...
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loading
Posts: 1
Joined: 08 Mar 2013, 12:19
Gender: Male

Re: LANGLEY HWDC ???

Post by loading »

I am also a seller from Portugal. We shipped 9 registered packages in 2013 and everything arrived Langley Hwdc in less than 3 days.

They've haven't been updated since they arrived, for more than 1 month, which means they are classified as Lost.

How is it possible to lose 9 out of 9 packages?
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12116
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: LANGLEY HWDC ???

Post by SpacePhoenix »

loading wrote:I am also a seller from Portugal. We shipped 9 registered packages in 2013 and everything arrived Langley Hwdc in less than 3 days.

They've haven't been updated since they arrived, for more than 1 month, which means they are classified as Lost.

How is it possible to lose 9 out of 9 packages?
They are all most likely stuck in customs, until they are released by customs there isn't anything that RM will be able to do
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themanfromthe_post_office
POST OFFICE
Posts: 17
Joined: 01 Jan 2007, 09:52

Re: LANGLEY HWDC ???

Post by themanfromthe_post_office »

In some cases the HWDC track will be the last track an item receives. This is because that once processed most items are put into the 'ordinary' stream and treated as 'Recorded Signed For' items - and they are either just delivered or not scanned correctly upon delivery. This does not mean they are lost though.

TMFPO
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AleksMKD
Posts: 9
Joined: 11 Mar 2013, 18:47
Gender: Male

Re: LANGLEY HWDC ???

Post by AleksMKD »

I have contacted the postal service, and the custom service in my country, the package is not there, didn't enter Macedonia. In the IPS tracking i get this message:

Local Date and Time Country Location Event Type Extra Information
12/8/2012 5:30:00 AM UNITED KINGDOM LANGLEY HWDC Send item abroad (EDI-received)

On the official web site on royalmail.com i get:

08/12/12 AM DESPATCHED TOSKOPJE MACEDONIA MACEDONIA (FYROM)
04/12/12 18:38 DESPATCHABLE TOHWDC SIGNED FOR ROAD 2 WARRINGTON MAIL CENTRE
04/12/12 18:13 COLLECTED WARRINGTON MAIL CENTRE

Your item, posted on 04/12/12 with reference RJxxxxxxxGB has been passed to the overseas postal service for delivery in MACEDONIA (FYROM). Also above this letters with gray color it says Your item has reached the destination country.

I have been contacted by the postal service here and they've told me that the package is still in UK, I really dont know what to do...
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