Failing SD Query

Post by **SpacePhoenix** » 17 Jun 2019, 20:46

Route1 wrote:Most customers (recipient) dont even know you can apply for compensation if late. They are happy just to get the item the next day.

They can't claim it, only the sender who is the actual customer can claim the compensation.

I do wonder if Tracked was ever made available to everyone, what % of mail that gets sent as an SD would get sent as Tracked instead

The Postman · Post by **The Postman** » 17 Jun 2019, 22:22

SpacePhoenix wrote:
Route1 wrote:Most customers (recipient) dont even know you can apply for compensation if late. They are happy just to get the item the next day.
They can't claim it, only the sender who is the actual customer can claim the compensation.

I do wonder if Tracked was ever made available to everyone, what % of mail that gets sent as an SD would get sent as Tracked instead

Tracked is available to everyone.

Celgar · Post by **Celgar** » 17 Jun 2019, 22:36

The Postman wrote:
SpacePhoenix wrote:
Route1 wrote:Most customers (recipient) dont even know you can apply for compensation if late. They are happy just to get the item the next day.
They can't claim it, only the sender who is the actual customer can claim the compensation.

I do wonder if Tracked was ever made available to everyone, what % of mail that gets sent as an SD would get sent as Tracked instead
Tracked is available to everyone.

I don't think the Tracked product is available to anyone or everyone yet. I think you have to have an account with RM. Similarly the LAT product service is only available to existing customers of RM who already send items by Tracked etc.

sirchewey · Post by **sirchewey** » 24 Jun 2019, 01:26

You can buy tracked postage but it's an online only purchase which then has to be scanned through at a post office

Post by **Navalron** » 24 Jun 2019, 08:53

They claim back twice the cost of postage. It's very easy as the phone number and web site are on the receipt that you get at the counter.