MY ORIGINAL BIRTH CERTIFICATE HAS BEEN LOST??? HELP ME PLS!!!

pimpurilla · Post by **pimpurilla** » 05 Dec 2018, 12:46

Scottish95 wrote:Anyone with any news? My tracking still hasn't moved since arriving in Langley on the 12th, seller has now opened a dispute with Correos (Spain) in the hope it speeds it along, but been told informally over the phone that parcel is probably lost which is frustrating considering value was £200+

I haven't had any update since 12 November.. :( Royal Mail can't help and recommending to contact the sender who is my Mom and there is nothing wrong on that side! I am vey very sad especially after reading your comment that your parcel may have been lost?! How they could have lost it? What kind of service is this?? I just can't believe this!

Post by **Snaggletooth** » 05 Dec 2018, 21:19

pimpurilla wrote:... wish I could go to Langley and get it in person. What could happen if I would turn up there?

Nothing. Customs are a law enforcement agency, they don't take visitors. I am not sure what this would achieve even if you could get in there?

pimpurilla wrote:Royal Mail said my letter may not be considered lost yet.. ohh really? Who could tell??

What this means is that an international letter is considered lost if it isn't delivered 5 weeks after sending. That's all. Which means that your mother can submit a lost letter form if it doesn't arrive with you by this weekend.

pimpurilla · Post by **pimpurilla** » 06 Dec 2018, 15:10

Snaggletooth wrote:
pimpurilla wrote:... wish I could go to Langley and get it in person. What could happen if I would turn up there?
Nothing. Customs are a law enforcement agency, they don't take visitors. I am not sure what this would achieve even if you could get in there?

pimpurilla wrote:Royal Mail said my letter may not be considered lost yet.. ohh really? Who could tell??
What this means is that an international letter is considered lost if it isn't delivered 5 weeks after sending. That's all. Which means that your mother can submit a lost letter form if it doesn't arrive with you by this weekend.

Thanks! I understand they don't face with customers.. I'm just desperate

How they can lose a letter??
I've lost all my faith in posting mails to and from the UK. Even the letter I posted has not moved since I posted it nearly 2 weeks ago...

What can we achieve if my mother will submit a lost letter form, please?

Post by **Snaggletooth** » 06 Dec 2018, 15:39

1. Your mother should be refunded the cost of sending (might vary slightly between countries and the exact service used).
2. And if your mother gets a refund, then it hits someone else in the pocket. Meaning that the problem is more likely to get solved.

pimpurilla · Post by **pimpurilla** » 07 Dec 2018, 17:29

Thank you for your advice, we will definitely try that!