3 new services I'd like to see from Royal Mail

The Postman · Post by **The Postman** » 10 Dec 2017, 08:19

JKSmudge wrote:How about some radical thinking ? let the recipient decide what day/time ( window ) they want to recieve mail OR even say they are happy to collect from depot ( as many of my customers/delivery points are) - thus saving the ridiculous time/effort/expense of taking items out that we know are just going to be returned to caller's office.

I agree with smudge, how hard would it be to give the customer a discount for a collect at the office option and not having their parcels unnecessarily dragged around the streets, surely they would prefer this as they won't get their parcel until the next day at the earliest in our office. Royal Mail need to get with the times.

ted_e_bear · Post by **ted_e_bear** » 10 Dec 2017, 09:21

Do we not have a department for bright ideas or do we just continue with the same ( failing ) concepts for the years ahead ?

A. Not really, well sort of but all they come up with is utter bollox. (See B).

B. Yes we will but probably later in the day.

Joking apart I agree with some of the points, tbh I probably wouldn't mind doing parcel delivery on a Sunday in exchange for an extra midweek day off but again it doesn't fit with the once up the path concept, yes we offer a unique service but we're in danger of being left far behind the opposition that RM seem to want to copy.

Post by **SpacePhoenix** » 10 Dec 2017, 09:26

postslippete wrote:1. Don't agree with everything going on a Saturday

Everything that you receive from your local MC on a Friday night/Saturday morning is due for delivery on Saturday

Phantom · Post by **Phantom** » 10 Dec 2017, 09:34

Parcel deliveries should be between 7-9am

Saturdays needs to be a skeleton service for specials and packets

Post by **Lounge Lizard** » 10 Dec 2017, 14:30

elteleltel wrote:Why not encourage the customer to get a secure metal box .Quite frankly people that constantly order stuff to an address when they know nobody will be in must be crazy or must like visiting the delivery office .
It does not take much commonsense for RM to liaise with customers and sell them a secure box .

Yes, one address on my round that gets quite a few parcels has such a box which is left unlocked.
If nobody in parcel in box, box locked and key through letterbox.
Everyone happy.

deltaforce · Post by **deltaforce** » 10 Dec 2017, 15:13

All very well until some other parcel company beats you to it!

Mr Rush · Post by **Mr Rush** » 10 Dec 2017, 19:19

What comes in the door is due for delivery on the day, so packet flow is handled like Just in Time delivery for supermarkets in which stock turns up when needed and everything is geared around that. Deferring packets to Saturday or any selected day won't work so long as more and more keep turning up - it's like a pileup on the motorway. The onus is on the senders to dispatch at the appropriate time. RM isn't the bottleneck, it's the letterbox.

Post by **Lounge Lizard** » 10 Dec 2017, 20:36

The Postman wrote:
JKSmudge wrote:How about some radical thinking ? let the recipient decide what day/time ( window ) they want to recieve mail OR even say they are happy to collect from depot ( as many of my customers/delivery points are) - thus saving the ridiculous time/effort/expense of taking items out that we know are just going to be returned to caller's office.
I agree with smudge, how hard would it be to give the customer a discount for a collect at the office option and not having their parcels unnecessarily dragged around the streets, surely they would prefer this as they won't get their parcel until the next day at the earliest in our office. Royal Mail need to get with the times.

But there is "a collect at the office option" with Tracked. It's called "Local Collect".